Essential Duties and Responsibilities
Certification Program Design & Delivery
- Partner with the Program Manager, Mobile Installation Partnerships to design, build, and launch a mobile installation certification program with progressive levels of certification, including competency standards, assessments, and recertification requirements.
- Establish the initial certified workforce by qualifying Protech’s existing ADAS and ADM technicians, then expand the program to onboard and certify new installation talent as the segment scales.
- Develop curriculum, delivery methods, and content updates across all certification levels, ensuring materials stay current as hardware, vehicle platforms, and installation procedures evolve.
- Define and run certification assessments and hands-on evaluations that verify technicians can install to Protech quality, safety, and customer-experience standards.
Field Procedure Capture & Content Development
- Gather and document field installation procedures for new installs across the full range of fleet vehicles—passenger vehicles, tractor trailers, heavy equipment, and specialty platforms.
- Travel to active installation sites (estimated 40–50% initially) to observe installs, capture procedures, photograph reference points, and collect the source material needed to build accurate training and documentation.
- Translate field-gathered procedures into job aids, standard operating procedures, quick-reference guides, and structured training content.
- Maintain a centralized, version-controlled library of installation procedures, videos and training materials so content remains consistent across markets and partners.
Program Execution & Cross-Functional Partnership
- Serve as the training and certification liaison between Learning & Development, the Program Manager, Operations, and installation partners, ensuring training is integrated into installation workflows and new-market rollouts.
- Support the rollout of new markets, partners, and expanded installation capabilities by ensuring a certified, ready workforce is in place ahead of demand.
- Establish metrics to track training effectiveness, certification completion, install quality, and the link between training and field performance.
- Identify skill gaps and recurring field issues, and implement corrective training to improve installation accuracy, throughput, and customer satisfaction.
Team Leadership (As the Segment Scales)
- Define the Field Trainer role, training delivery model, and coverage plan required to scale certification across growing markets.
- Recruit, onboard, coach, and manage a team of Field Trainers as installation volume grows, setting clear goals and ensuring consistent delivery of training to Protech standards across regions.
- Champion a culture of safety, quality, and technical excellence within the mobile installation workforce.
- Support change management so new tools, procedures, and certification updates are adopted effectively in the field.
- Execute special projects and other duties as assigned by Learning & Development and Operations leadership.
Qualifications and Education Requirements
- High school diploma or technical school graduate; associate or bachelor’s degree in automotive technology, heavy equipment technology, education, or a related field preferred.
- 5+ years of experience in vehicle or equipment installation, service, or technical fields, including hands-on experience in the heavy equipment space (e.g., tractor trailers, off-highway, construction, or fleet heavy vehicles) in addition to automotive/light-vehicle work.
- Background in ADAS, advanced vehicle diagnostics, telematics, or electronic/aftermarket hardware installation strongly preferred.
- Demonstrated experience building or delivering training, certification, or technician-development programs; experience creating job aids, SOPs, or field procedures is highly valued.
- Proven ability to build structure in a developing or ambiguous environment and to launch a new program from the ground up.
- Strong project management, organization, and data-informed decision-making skills.
- Excellent communication, facilitation, and presentation skills, both in person and virtually.
- Comfortable working hands-on at installation sites and able to travel an estimated 40–50% within active installation markets.
- Working knowledge of Microsoft Office; experience with LMS platforms and reporting/workflow tools preferred.
- ASE, I-CAR, OEM, or relevant equipment/installation certifications preferred and must be maintained where applicable.
Must have a valid driver’s license and the ability to pass an MVR check
