About Us

PRISM Vision Group is a vertically integrated network comprised of 95+ eye care offices, 175+ affiliated providers, and 1,400+ employees, spanning the full spectrum of eye care-from optometry and general ophthalmology to retina and vitreoretinal surgery.

Company Mission

Our mission is to support our practices in providing world-class, comprehensive eye care services to their patients and to build an unrivaled practice environment for our affiliated doctors and employees.

Overview

PRISM Vision Group is seeking a Training Director, Practice Integrations ("Training Director") to lead the training function within the M&A Integrations team. This individual will be responsible for building, managing, and scaling a high-performing training team that supports the successful onboarding of newly acquired practices.

This role requires deep expertise in ophthalmic systems and equipment and a strong command of clinical workflows in both general ophthalmology and retina settings. The Training Director will oversee and deliver training on EMR, PMS, and inventory systems-including Athena, Nextech ICP, and RetinaOS-as well as ophthalmic equipment, diagnostics, and patient flow protocols.

The Training Director will support the transition through a combination of remote and hands-on training, documentation guidance, workflow optimization, and post-integration support - helping newly acquired practices reach operational excellence.

The ideal candidate brings advanced technical proficiency, strong clinical knowledge, and the ability to manage people, processes, and projects in fast-paced integration environments.

This position will report to the SVP, Intergrations.

Key Responsibilities

Training Team Leadership & Oversight

• Develop overarching training strategy, curriculum, and team resources to support integrations for newly acquired practices
• Recruit, onboard, and manage a team of clinical trainers and temporarily deployed office managers to support integration activities across multiple U.S. markets
• Ensure team coverage aligns with deal volume and regional needs
• Coach and develop training team members through regular performance feedback, team check-ins, and mentorship
• Lead regular team meetings to align on priorities, review learner progress, and continuously improve training approaches
• Maintain accountability for training team performance, learner feedback, and achievement of integration learning goals

Clinical & Technical Systems Training

• Deliver and oversee detailed, hands-on training for physicians and staff across all major systems: Athena (PMS), Nextech ICP (EMR), and RetinaOS (inventory)
  
  
  • Nextech ICP (EMR): Administer comprehensive training, including patient summary review, appointment encounter creation, technician workup requirements, documentation standards, and clinical exam elements critical for billing and coding compliance

• Athena (PMS): Provide instruction on protocols such as patient registration, appointment scheduling, insurance eligibility checks, manual claims submission, payment collection, and pre-payment plan setup
• RetinaOS (Inventory): Train staff on workflows and functionality, including inventory management, product usage tracking, and ordering processes, while supporting the transition from legacy systems

• Train on key workflows across front desk, clinical, and surgical roles including patient intake, technician workups, scribing, surgical scheduling, and inventory usage
• Tailor training to learner needs and prior experience levels using a mix of virtual and in-person formats
• Maintain and update training resources and tools to reflect evolving systems and standards
• Serve as a subject matter expert in technical systems navigation, patient documentation, and clinical workflows
• Provide ongoing support following initial training via remote one-on-one sessions, virtual office hours, and ad-hoc onsite deployments as needed
• Represent PRISM's mission, vision, and values in training sessions and communications to foster alignment with the organizational culture in the newly acquired practice

Equipment & Flow

• Provide instruction on the full range of ophthalmic and retina equipment, including but not limited to: OCT, visual field testing, fundus photography, topography, IOLMaster, slit lamp exams, and biometry
• Lead workflow optimization discussions to align new practices with PRISM's best practices in patient throughput and clinical efficiency
• Support onsite technical/equipment setup and team readiness during pre-cutover and go-live phases

Cross-Functional Collaboration

• Partner with IT to stay aligned on vendor changes and system updates
• Collaborate with Revenue Cycle, Compliance, and Clinical Leadership to ensure training aligns with coding, documentation, and billing standards
• Engage with external vendor trainers as needed to supplement internal programming

Post-Integration Support

• Offer structured follow-up, including virtual office hours, one-on-one coaching, and supplemental training visits
• Serve as a trusted advisor to new practice teams as they stabilize post-cutover

Qualifications

Experience:

• COT or COMT certification with 3-5 years of ophthalmic experience, or COA with 5-7 years as an ophthalmic assistant
• At least 2 years of experience managing or supervising a team, ideally in a training or clinical leadership role
• Demonstrated expertise in Athena, Nextech ICP, and RetinaOS (required)
• Demonstrated experience in ophthalmic and retina diagnostic and clinical equipment
• Strong background training staff across both ophthalmology and retina environments

Skills & Attributes

Leadership & Collaboration

• Proven ability to build and manage high-performing teams
• Exceptional communicator who can engage diverse learner groups and lead with empathy

Technical Knowledge

• Expert-level proficiency in Athena, Nextech ICP, RetinaOS
• Deep familiarity with ophthalmic diagnostics and technical procedures
• Ability to perform or teach advanced workups and equipment operation in live settings
• Advanced knowledge of ophthalmic terminology, anatomy, diagnostics, and clinical procedures

Training Excellence

• Confident facilitating both remote and in-person training, including group sessions, one-on-ones, and recorded walkthroughs
• Strong instructional design skills, with an ability to adjust content and delivery for diverse learning styles
• Comfortable managing virtual tools (Teams, Zoom, SharePoint, etc.)

Personal Traits & Training Style

• Adaptable and proactive, with a solutions-focused mindset
• High energy, empathetic, and approachable
• Resilient under pressure
• Highly organized
• Self-starter and continuous learner

Working Conditions & Physical Requirements

• Must be able to stand or walk for extended periods

• Must be able to write and perform typing based data entry

• Must be comfortable working in both virtual and in-person environments
• Ability to travel to different practice sites (up to 50% travel)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.