JOB PURPOSE:The Learning & Development Specialist supports the execution of the organization's training programs by coordinating logistics, developing training presentations, managing training-related data and reports, and delivering non-clinical training sessions. This role ensures that all training activities are organized, tracked, and aligned with organizational and regulatory requirements. JOB RESPONSIBILITIES: - Facilitate and deliver non-clinical training sessions, including but not limited to new hires, new departmental policies and procedures, systems, and professional development topics.
- Support the development and updating of training materials, presentations, and job aids.
- Ensure training content is clear, engaging, and aligned with organizational policies and procedures.
- Coordinate all logistics for training sessions, including scheduling, room reservations, materials preparation, and communication with participants and facilitators.
- Maintain and update the training calendar to ensure visibility across departments.
- Serve as the primary point of contact for training-related inquiries from staff and management.
- Research and evaluate new training requests from operational departments, collaborate with department leaders to review findings, and recommend appropriate training programs, resources, and delivery methods.
- Track and follow up with managers and employees to ensure timely completion of required trainings.
- Obtain certification as a BLS Instructor, N95 Fit Tester, and in any other skills that can be performed by non-clinical staff, and assist Nurse Educators with these activities as needed.
- Maintain accurate training records to support regulatory audits and internal reviews.
- Escalate compliance gaps to leadership and support corrective action plans.
- Produce regular and ad hoc reports on training completion, compliance rates, and participation metrics.
- Identify trends and gaps in training completion and provide actionable insights to leadership.
- Support Learning Center projects, including new training initiatives and system implementations.
- Assist in improving training processes to enhance efficiency, automation, and user experience.
- Collaborate with department leaders to identify training needs and support program execution.
- Evaluate Learning Center operations and recommend process improvements to enhance training effectiveness, learner access, reporting capabilities, and overall service delivery.
Schedule: Monday to Friday | 8:30AM - 5:30PMWeekly Hours: 40 Location: Olinville, Bronx | OnSiteMust be able and willing to travel and commute to various organizational locations throughout New York City and surrounding service areas to conduct training sessions and support learning initiatives as needed. QUALIFICATIONS: Education: Bachelor's degree in Organizational Development, Education, Business Administration, or related field required. Experience:- 2-4+ years of experience in Learning & Development, Training Coordination, or related field.
- Experience in a healthcare or regulated environment preferred.
- Experience coordinating and delivering instructor-led, virtual, and blended learning programs preferred.
- Strong presentation, facilitation, and public speaking skills, with the ability to engage diverse audiences.
- Excellent organizational, project management, and time management skills.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, and Outlook.
- Experience working with Learning Management Systems (LMS), such as Relias, preferred.
Physical RequirementsIndividuals must be able to sustain specific physical requirements essential to the job. This includes, but is not limited to: - Standing - duration of up to 8 hours per day in the field/community
- Sitting/Stationary positions - sedentary for 6-8 hours a day for consecutive hours/periods.
- Lifting/Push/Pull - up to 50 pounds of equipment, baggage, supplies, and other items used in the job scope using OSHA guidelines, etc.
- Bending/Squatting - have to be able to safely bend or squat to perform the essential functions under the scope of the job.
- Stairs/Steps/Walking/Climbing - must be able to maneuver stairs safely, climb up/down and walk to access work areas. The position requires an individual to be able to travel and walk between sites/locations and work areas throughout the day.
- Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools to complete essential job functions (i.e., typing, use of supplies, equipment, etc.)
- Sight/Visual Requirements - must be able to read documentation, papers, orders, signs, etc., and accurately type/write documentation, etc.
- Audio Hearing and Motor Skills (language) Requirements - must be able to listen attentively and document information from patients, community members, co-workers, clients, providers, etc., and intake information through audio processing with accuracy. In addition, one must be able to speak comfortably and clearly with language and motor skills for customers to understand an individual.
- Cognitive Ability - Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job.
Disclaimer: Responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of the company.
Salary Range (Min-Max):$90,000.00 - $95,000.00 (Min of 2-4 years of training experience)
$95,000.00 - $100.000.00 (Min of 5+ years of training experience)
$100,000.00 - $105,000.00 (Min of 10+ training experience in healthcare setting).
