TeleTech

Training Developer

TeleTech$69K — $158K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in adult learning theory and instructional technologies
  • 3+ years of experience with the Department of Defense (DoD) or Intelligence Community (IC)
  • Experience in authoring instructional materials and learning objectives
  • Background in technical training development for technical systems
  • Familiarity with integrating training into Learning or Knowledge Management Systems
  • Experience in facilitating or instructing training material
  • Must possess TS/SCI clearance with a polygraph
  • Bachelor's degree required

Responsibilities

  • Collaborate with SMEs and product owners to identify client training needs
  • Design training materials and performance support tools with a learner-centered approach
  • Produce engaging learning experiences using technical skills and creativity
  • Recommend and implement multimedia technologies for blended learning
  • Collect and analyze training results using evaluation methodologies like the Kirkpatrick Model
  • Meet regularly with SMEs to refine learning materials based on feedback
  • Enhance training methodologies to ensure maximum learner engagement

Benefits

  • Comprehensive health, life, and disability insurance
  • Financial and retirement benefits, including tuition assistance
  • Paid leave and work-life balance programs
  • Professional development opportunities and recognition award programs
  • Eligibility for select benefits for part-time employees working at least 20 hours per week
Full Job Description
Training Developer
The Opportunity:

Constructing a compelling course that teaches critical tradecraft requires a real passion for understanding the needs of your client. We have an opportunity for a training developer who is committed to crafting effective training for a critical program.

On our team, you'll work with SMEs and product owners to capture your client's training needs and advise them on the right learning solution to help them accomplish their mission. Putting the learner at the center of the training experience, you'll design training material and performance support tools. You'll build training material with curriculum developers and SMEs.

You'll use your technical skills, creativity, and experience to produce new ideas to develop an engaging, interactive learning experience on screen or in a classroom. You'll recommend cutting-edge multimedia technologies and strategies, including blended learning to build a successful learning environment. You know communication is key, so you'll meet with SMEs throughout the process to discuss learning material and incorporate feedback. To ensure your solution is hitting the mark, you'll collect and analyze results using evaluation methodologies such as the Kirkpatrick Model, then fine tune your training for maximum impact. This is a chance to use your deep understanding of training methodologies to build a creative learning experience that will engage students.

Join us as we improve national security through learner-centered instructional design.

Join us. The world can't wait.

You Have:
  • 5+ years of experience with adult learning theory and instructional technologies
  • 3+ years of experience with the DoD or IC
  • Experience authoring instructional materials, learning objectives, and knowledge and performance tests
  • Experience with technical training development, including training for technical systems
  • Experience integrating training into Learning or Knowledge Management Systems
  • Experience facilitating or instructing material
  • Experience with competency frameworks
  • TS/SCI clearance with a polygraph
  • Bachelor's degree


Nice If You Have:
  • Experience with Human-Centered Design
  • Experience with eLearning technologies
  • Experience conducting computer-based training, including building curriculum and reference materials
  • Possession of excellent verbal and written communication skills
  • Bachelor's degree in Learning or Instructional Design
  • Human-Centered Design Certification


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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