Wave

Training Delivery Manager

Wave • $80K — $95K *
Charlotte, NC 28269In-Person
Education, Government & Non-Profit
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in human resource development, business administration, or related field, or equivalent experience
  • 5+ years of training experience
  • 3+ years of management experience
  • 2+ years of project management experience
  • Experience in a call center environment
  • Strong verbal and written communication skills
  • Advanced skills in evaluating training impact and adult learning principles

Responsibilities

  • Collaborate with senior management to assess training needs and enhance performance
  • Oversee implementation of training and leadership programs
  • Define performance objectives for training initiatives linked to organizational goals
  • Evaluate student performance and provide coaching to enhance results
  • Measure effectiveness of training programs to ensure desired outcomes
  • Coordinate with peer training managers for quality delivery
  • Develop logistics and schedules for training initiatives, managing external resources as needed

Benefits

  • Fast-paced office environment
  • Opportunities for travel as required
Full Job Description
Job Summary

Do you excel at guiding teams to reach their full potential through impactful training? As a Manager of Training Delivery at Spectrum Business, you will lead the execution and continuous improvement of training programs that drive performance across the organization. Your leadership will ensure our teams are equipped with the skills and knowledge to achieve outstanding results.

Responsibilities

How You'll Make an Impact
  • Collaborate with senior management to review curricula, identify training needs and recommend strategies to enhance performance
  • Oversee the successful implementation of Spectrum Business's training and leadership development programs by supporting managers and teams
  • Define clear business and performance objectives for training initiatives to align with organizational goals
  • Evaluate student performance during and after training, offering coaching and development to maximize results
  • Measure and assess the effectiveness of training programs to ensure they achieve desired outcomes
  • Coordinate with peer training managers to manage shared responsibilities and maintain high-quality delivery
  • Develop implementation plans, schedules and logistics for training initiatives, managing external resources as necessary for quality and cost efficiency
  • Stay informed on current learning strategies, delivery methods and best practices to enhance Spectrum Business's training approach

Working Conditions
  • Work in a fast-paced office environment with travel as required


Qualifications

What You'll Bring to Spectrum Business

Required Qualifications

Education
  • Bachelor's degree in human resource development, Business Administration or a related field, or equivalent experience

Experience
  • 5+ years of training experience
  • 3+ years of management experience
  • 2+ years of project management experience
  • Experience working in a call center environment

Skills
  • Strong verbal and written communication skills with the ability to interact across all levels of the organization
  • Proven ability to maintain confidentiality and handle sensitive information professionally
  • Capacity to make sound decisions and solve problems under pressure
  • Demonstrated skill in managing multiple projects to meet deadlines
  • Proficiency with computers and software applications including MS
  • Office, spreadsheet and database applications
  • Effective prioritization, organization, judgment and initiative
  • Ability to work independently and lead others
  • Advanced skills in evaluating training impact, teambuilding, relationship building, facilitation and presentation
  • Solid understanding of adult learning principles and facilitation technique

About Wave

Wave is a Canadian financial services company that provides accounting, invoicing, and payment processing software for small businesses. The company was founded in 2010 by Kirk Simpson and James Lochrie. Wave's software is used by over 4 million small businesses around the world. In 2019, the company was acquired by H&R Block for $405 million. Wave is headquartered in Toronto, Canada.
Learn more about Wave
Size
200 employees
Industry
Finance & Insurance
Founded
2011
* Ladders Estimates

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