Wave

Training Delivery Manager

Wave • $70K — $95K *
Albany, NY 12203In-Person
Education, Government & Non-Profit
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Human Resource Development, Business Administration or related field, or equivalent experience
  • 5+ years of experience in training
  • 3+ years of experience in management
  • 2+ years of project management experience
  • Experience in a call center environment
  • Strong verbal and written communication skills

Responsibilities

  • Collaborate with senior management to identify new training needs
  • Assess team performance and recommend improvement solutions
  • Oversee rollout of training and leadership development programs
  • Define objectives for training initiatives and measure effectiveness
  • Provide coaching during and after training sessions
  • Coordinate logistics for training delivery
  • Manage external resources for quality and cost efficiency

Benefits

  • Opportunity to influence team growth and learning
  • Impactful role with lasting organizational improvements
  • Fast-paced work environment
  • Potential travel opportunities as required
Full Job Description
Job Summary

As Training Delivery Manager, you'll play a key role in developing and delivering impactful training initiatives that drive real results. Join Spectrum and influence how teams grow, learn and achieve excellence every day. This is your opportunity to foster lasting improvements across our organization.

Responsibilities

How You'll Make an Impact
  • Collaborate with senior management to review curriculum and identify new training needs
  • Assess team performance and recommend solutions to address gaps and enhance results
  • Oversee the rollout of training and leadership development programs, ensuring successful adoption
  • Define objectives for all training initiatives and measure their effectiveness
  • Provide coaching and development to employees during and after training sessions
  • Coordinate resources, schedules and logistics for seamless training delivery
  • Manage external resources to optimize quality and cost efficiency
  • Stay current with learning strategies and facilitate training sessions as needed

Working Conditions
  • Fast paced office environment
  • Travel as required


Qualifications

What You'll Bring to Spectrum

Required Qualifications

Education
  • Bachelor's degree in Human Resource Development, Business Administration or related field, or equivalent experience

Experience
  • 5+ years training experience
  • 3+ years management experience
  • 2+ years project management experience
  • Call Center experience

Skills
  • Strong verbal and written communication skills
  • Ability to communicate across all levels of the organization
  • Professional interaction with the public
  • Ability to maintain confidentiality
  • Effective under pressure with sound decision-making and problem-solving skills
  • Project management skills with ability to manage multiple priorities and meet deadlines
  • Proficient with computers, spreadsheets, databases and MS Office applications
  • Ability to work independently and lead teams
  • Advanced skills in evaluating training impact and knowledge of adult learning principles
  • Skills in teambuilding, facilitation and presentation

About Wave

Wave is a Canadian financial services company that provides accounting, invoicing, and payment processing software for small businesses. The company was founded in 2010 by Kirk Simpson and James Lochrie. Wave's software is used by over 4 million small businesses around the world. In 2019, the company was acquired by H&R Block for $405 million. Wave is headquartered in Toronto, Canada.
Learn more about Wave
Size
200 employees
Industry
Finance & Insurance
Founded
2011
* Ladders Estimates

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