POSITION DESCRIPTION:Pioneering Evolution is seeking an experienced Training Analyst / Client Manager who will develop, update, and deliver all required training material in support of a customer software project.
The ideal candidate will possess:- Advanced knowledge of curriculum development processes.
- Strong knowledge and understanding of Agile software development processes.
- Strong attention to detail and ability to conduct quality assurance testing to ensure all developed software functions properly and fulfill customer requirements and expectations.
- Strong capability to analyze training requirements, trends, and program impacts.
- Advanced ability to coordinate and recommend optimal courses of action to meet program training objectives, leveraging organizational, time-management, and decision-making skills.
- Strong ability to plan, coordinate deliverables with stakeholders using collaboration, interpersonal, and engagement skills.
- Ability to develop and update software user manual, Quick Reference Guides, and other training materials to ensure required release updates are included, accurate, and current.
- Ability to conduct routine User Acceptance Testing (UAT) of new software features and/or technical upgrades/updates as required.
- Ability to troubleshoot complex front-end software interdependencies from the user perspective.
- Ability to provide one-on-one, side by side assistance to software users during scheduled user help sessions and on short notice of customer demand.
- Ability to deliver group-paced instruction of training material in person or in a virtual setting.
- Ability to develop and deliver all required training presentations to the client in accordance with established due dates.
- Ability to support project meetings with stakeholders while performing as a technical consultant.
- Secret Security Clearance or the ability to obtain one.
REQUIRED EXPERIENCE:- 5-10 years of experience in Curriculum Development
- 5-10 years of experience as Training Instructor
- Bachelor's Degree (or equivalent experience)
REQUIRED SKILLS AND CERTIFICATIONS:- Expert knowledge of Microsoft Office Suite products.
- Knowledge of Jira Software Management application.
- Understanding Planning, Budgeting, and Execution Process (PPBE).
- Understanding Risk Management concepts.
- Familiarity with Agile Software development and ability to support Project Manager by leading Agile ceremonies.
WHO WE ARE AND WHAT WE OFFER: In addition to competitive salaries and opportunities for professional development and advancement, our employees enjoy a comprehensive range of benefits. To keep pace with the changing needs of our employees, we continually evaluate benefit plans. Current benefits include:
- Paid time off
- 10 paid holidays
- Medical insurance
- Dental insurance
- Vision insurance
- Legal assistance
- Company-paid life insurance and AD&D
- Company-paid long term and short-term disability insurance
- Tuition reimbursement
- 401(k) plan with company contribution
- Continuing Education Opportunities
