Opendoor

Trade Partner Manager

Opendoor • $75K — $95K *
Tempe, AZ 85281In-Person
Real Estate & Construction
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 2+ years in residential construction, vendor management, or operations/project management.
  • Strong cross-functional collaboration skills and clear communication with external vendors.
  • Ability to work independently, exercise sound judgment, and resolve ambiguity in fast-paced settings.
  • Flexibility to work unconventional hours and occasional weekends.
  • Willingness to travel as needed.
  • Bachelor's degree preferred.
  • Familiarity with systems like NetVendor, QuickSight, Gappify, Google Workspace, and Jira is a plus.

Responsibilities

  • Oversee trade partner performance to ensure accountability and a high standard of service.
  • Provide support for trade partners by addressing questions and escalations swiftly.
  • Collaborate with internal teams to resolve escalations and enhance processes.
  • Engage in special projects to improve home operations processes and tools.
  • Communicate expectations and drive compliance among trade partners through relationship management.
  • Manage structured performance cycles, including ratings and corrective action plans.
  • Execute hibernations and offboarding of trade partners when necessary, updating all relevant systems.

Benefits

  • Paid time off and 12 paid holidays per year.
  • Medical, dental, and vision insurance.
  • Basic life insurance.
  • 401(k) plan for eligible employees.
Full Job Description
About the Role

As a Trade Partner Manager, you'll build and maintain a high-performing network of third-party vendors (trade partners) that deliver renovation, listed/resale, and maintenance services across Opendoor markets. The Trade Partner Manager Team acts as account managers for our partner network - owning the strategic sourcing, onboarding, compliance, training, and performance management of the trade partner network - while coordinating closely with Market Ops to achieve their goals for project completion speed, costs, and quality.

Role Responsibilities

  • Oversee trade partner performance to build and maintain a high performing network of vendors. Drive trade partner accountability for overall performance.
  • Provide trade partner support by responding to general questions and escalations. Apply Opendoor policies and personal judgment to arrive at decisions.
  • Partner and collaborate with internal teams and local management to resolve escalations and improve overall processes.
  • Engage in special projects as required to help improve central home operations processes, tools, and policies.
  • Communicate process, policy and other expectations to trade partners. Drive day to day process compliance through relationship management.
  • Run structured performance cycles: ratings deep-dives, survey triage, corrective action plans, and retention/attrition reviews with reason codes.
  • Execute the hibernation and offboarding trade partners when needed; communicate with partners, update systems (NetVendor, CRM, vendor dashboard), and align internal stakeholders.
  • Partner-enablement: deliver training, reinforce Standards of Work (SOW) expectations, and streamline comms paths to reduce misrouting.
  • Source/launch new partners: validate fit, guide onboarding, confirm Gappify setup, activate profiles, and announce launches to relevant Slack channels.

What You'll Do

  • Forecast bench/capacity needs by market and capability; collaborate with Sourcing Specialists to fill needs and reduce time-to-launch.
  • Drive insurance compliance and eligibility using NetVendor; communicate expectations and escalation paths, and ensure non-compliant partners are not dispatched until issues are resolved.
  • Manage partner performance using ratings and scorecards; synthesize survey feedback and QuickSight/Scoreboard views.
  • Coordinate cross-functionally with Market Operations, Central Operations and other related organizations to resolve escalations and align account-level actions to project realities.
  • Work independently on trade partner escalation tickets in Jira (ticketing system) to resolve issues within 24 hours of receipt. Maintaining high-level SLAs on tickets ensures Trade Partner experience is uplifted via a timely resolution with thoughtful, unbiased responses.

Skills Needed

  • 2+ years in residential construction/real estate, vendor management, or operations/project management.
  • Strong cross-functional collaboration (Market Ops, Central Ops, Procurement, AP) and clear written/verbal communication with external vendors.
  • Bias to action, works independently, sound judgment, and comfort resolving ambiguity in a fast-moving environment.
  • The ability to work unconventional hours (as early as 5am/as late as 8pm) with an occasional weekend day.
  • Occasional travel required,
  • Bachelor's degree preferred.
  • Systems familiarity a plus:NetVendor, QuickSight, Gappify, Google Workspace, Jira; ability to learn new internal tools quickly.

Compensation

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific hourly range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.

About Opendoor

Opendoor is an operator of an online real estate marketplace used to streamline the sales process of home buying and selling. It helps sellers to receive an offer without listing or showing their home and buyers to browse for homes on sale and instantly unlock them using the company's application that enables customers to buy and sell properties in a hassle freeway. They aim to provide a hassle-free experience for both buyers and sellers, simplifying the often complex and time-consuming process of buying or selling a home.

Opendoor Careers

Join the dynamic team at Opendoor, where innovation, leadership, and growth go hand in hand. We are currently expanding our talented team, offering a range of job opportunities that promise not only professional enrichment but also a chance to shape the future of real estate.

Work You’ll Do

At Opendoor, we are redefining the real estate industry through continuous innovation and commitment to improvement. By joining our team, you will collaborate with some of the brightest minds in technology and real estate, all dedicated to simplifying the home buying and selling process for everyone.

Transform Your Career

Opendoor is not just a company; it's a stepping stone to a future-proof career where your skills and passion drive your success. Our leadership is committed to nurturing your potential and supporting your growth through comprehensive training and development programs. Embrace diverse job opportunities across various domains, from technology to customer support, and climb the career ladder faster than you imagined.

Innovative Work Environment

Our culture thrives on creativity and the pursuit of excellence. We believe in the power of diversity and inclusion, providing a workplace where all employees feel valued and included. This environment fosters innovation and is a catalyst for professional growth.

Be Part of a Great Team

Working at Opendoor means being part of a community. Our team is our strongest asset, and we pride ourselves on a culture that supports teamwork, collaboration, and transparency. With a focus on leadership development and diversity training, we ensure that every team member is equipped to lead, inspire, and thrive.

Explore Job Opportunities and Internships

Whether you’re starting your career or looking to make a significant impact in your professional journey, Opendoor offers a range of positions and internships that could be perfect for you. Enhance your skills, learn from the best, and contribute to a company that’s reshaping an industry.

Benefits and Perks

At Opendoor, we understand that the well-being of our employees is paramount. That’s why we offer competitive benefits, including health, dental, and vision insurance, employee wellness programs, and flexible working arrangements. We also provide exciting perks like company retreats, ongoing education stipends, and much more.

Join Our Team

Search open positions that match your skills and interests. We are looking for passionate, curious, and innovative team players who are ready to make a difference. Start your journey with Opendoor today and be a part of something big.

Stay Connected

Keep up to date with the latest company news, industry insights, and career tips—all from the people who work here. Join our professional network and stay ahead in your career with Opendoor.

Apply Now

Ready to take the next step? Browse our current openings, submit your resume, and prepare for an interview where you can showcase your unique abilities. At Opendoor, your next job opportunity awaits, filled with promise and potential.

Opendoor Careers

Empowering personal and professional growth through innovation and a supportive culture—your future starts here. Join us and open the door to new possibilities.
Learn more about Opendoor
Market Cap
$621.2 million
Industry
Real Estate & Construction
Founded
2013
5 Year Trend
+88.3%
NASDAQ
OPEN
* Ladders Estimates

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