Trade Floor Support Engineer
We are seeking a highly skilled and motivated
Trade Floor Support Engineer to join our dynamic team. This is a hands-on, end-user-facing role that requires exceptional technical expertise, outstanding problem-solving skills, and a commitment to delivering excellence in a fast-paced, high-pressure trading environment. As the first point of contact for our trading business units, you will play a critical role in ensuring seamless technology operations, proactively addressing issues, and maintaining open communication with stakeholders. The ideal candidate thrives in a collaborative environment, demonstrates a strong sense of ownership, and is passionate about providing world-class support to drive business success.
Key Responsibilities- Serve as the primary interface with trading business units, ensuring the support team consistently meets and exceeds business needs.
- Deliver high-quality, hands-on technical support to end-users in a professional and courteous manner.
- Proactively communicate with stakeholders, keeping them informed of issue status and resolutions.
- Leverage ServiceNow to manage incident, problem, and change management workflows effectively.
- Troubleshoot and resolve issues related to:
- Desktop technology and applications in Windows environments (Linux desktop support is a plus).
- Microsoft Windows OS, Microsoft Office Suite (including Office 365), mobile devices, and other applications.
- VDI and Citrix environments.
- Basic network and telecommunications connectivity.
- Support trading floor operations, including adds/moves/changes and remote access tools.
- Maintain and expand technical knowledge through continuous learning, with a focus on delivering exceptional customer support.
- Collaborate with cross-functional teams to support firm-wide technical initiatives and projects.
- Ensure adherence to ITIL best practices, including CMDB, Incident Management, Change Management, and Quality Metrics.
- Provide expertise in market data platforms such as Bloomberg, LSEG Workspace, and ICE, including troubleshooting API integrations and Excel plug-ins.
- Assist with server and data center support as needed.
Qualifications & Skills- Experience: Minimum of 5+ years of progressive technical support experience in an enterprise-level environment, preferably within the financial industry (hedge funds, trading firms, or large financial technology departments).
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
- Strong knowledge of Active Directory and Exchange.
- Familiarity with ITIL frameworks and tools such as ServiceNow.
- Proven experience with market data platforms and vendor integrations.
- Broad understanding of mobile technology and remote access solutions.
- Certifications: Microsoft role-based certifications (e.g., Azure Fundamentals, Microsoft 365 Fundamentals), CCNA, or equivalent certifications are a plus.
- Strong customer service orientation with a hands-on approach to problem-solving.
- Ability to prioritize and perform under pressure in a fast-moving, constantly changing environment.
- A collaborative team player with a proactive mindset and a high sense of urgency
Additional Requirements:
- Availability for night and weekend shifts, as well as light travel to branch offices.
- Experience supporting servers and data centers is a plus.
The estimated base salary range for this position is $175,000 to $250,000, which is specific to New York and may change in the future. Millennium pays a total compensation package which includes a base salary, discretionary performance bonus, and a comprehensive benefits package. When finalizing an offer, we take into consideration an individual's experience level and the qualifications they bring to the role to formulate a competitive total compensation package.
