FedEx

Trade Account Manager

FedEx • $67K — $127K *
Memphis, TN 38109In-Person
Transportation
5 - 7 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business or related field, or equivalent experience
  • Minimum of five years in customs brokerage or related international trade
  • Valid U.S. Individual Customs Broker License
  • Familiarity with ocean, air, warehouse, and surface transportation procedures
  • In-depth knowledge of U.S. Customs and Border Protection regulations
  • Strong interpersonal skills for effective relationship-building
  • Excellent oral and written communication skills

Responsibilities

  • Serve as main contact for contracted customers, coordinating business activities
  • Communicate proactively on global trade and regulatory changes
  • Engage customers and their suppliers in using FedEx shipping platforms
  • Collaborate with FedEx teams to implement process improvements
  • Participate in business reviews, providing updates and insights
  • Provide guidance on regulatory and customs-related issues
  • Monitor global trade landscape, delivering business improvement updates

Benefits

  • Comprehensive support for customers in trade operations
  • Proactive communication on compliance and regulatory updates
  • Opportunities for training in FedEx shipping platforms
  • Collaboration with various FedEx departments for process enhancements
  • Focus on continuous improvement in trade compliance practices
  • Remote position with required proximity to Memphis facility
Full Job Description
Serves as a dedicated point of contact for one or more contracted national customers. This role coordinates business activities, providing advisory and operational guidance in support of international trade compliance, customs clearance operations, and regulatory requirements. This position ensures that designated customers receive proactive support in trade operations, regulatory compliance, and supply chain efficiency.
  • Serve as a single point of contact for designated contracted customers, coordinating activities across all business
  • Provide proactive communication on global trade and regulatory changes or requirements, ensuring customers and their suppliers maintain compliance.
  • Engage with designated contracted customers and their suppliers on the proper use of FedEx shipping platforms, coordinating training as needed.
  • Collaborate with the appropriate FedEx OpCo teams to provide feedback and implement process improvements as needed.
  • Participate in regularly scheduled business reviews, providing updates and insights on designated contracted customers' activities and business concerns.
  • Provide consultation and guidance on regulatory, compliance, and customs-related issues affecting the customer's shipments.
  • Monitor the global trade and transportation landscape, providing timely updates to designated (contracted) customers on potential business improvements or opportunities specific to their business.
  • Provide consultation and guidance on regulatory and compliance matters to support designated (contracted) customers' supply chain, classification, and documentation requirements.
  • Interpret and advise on US Customs and Border Protection (CBP) regulations and other applicable trade regulations.
  • Engage with designated customers on proposed regulatory or policy changes that may impact on the customer's business domestic and global business practices.
  • Advise on tariff classifications, duty rates, admissibility, restricted goods, licensing, and special regulatory programs.
  • Review and provide guidance on admissibility requirements, restricted goods, licensing obligations, and special regulatory programs.
  • Support compliance with partner government agencies (FDA, EPA, USDA, etc.)
  • Monitor US-inbound shipments and identify potential clearance delays.
  • Coordinate with FedEx brokerage teams, internal customer teams, and shippers/suppliers to ensure accurate documentation and data integrity.
  • Provide guidance on documentation requirements including commercial invoices, packing lists, certificates of origin, etc.
  • Coordinate with the appropriate FedEx teams to assist in resolving customs holds, post-entry issues, and document requests.
  • Evaluate eligibility for trade preference programs (USMCA, other FTAs, etc.) and identify opportunities for duty savings.
  • Collaborate with relevant departments to provide guidance on duty recovery programs, including post-summary corrections (PSC), protests, or potential duty drawback opportunities.
  • Recommend process improvements to enhance trade compliance and reduce exposure to penalties.
  • Review and advise logistics business practices to improve efficiency, reduce risk, and drive operational enhancements.
  • Performs other duties as assigned.

  • Bachelor's degree in Business or related field, or equivalent business experience.
  • Minimum of five (5) years of experience in customs brokerage or related international trade field.
  • Valid U.S. Individual Customs Broker License.
  • Must be familiar with ocean, air, warehouse, and surface transportation procedures.
  • In-depth knowledge of U.S. Customs and Border Protection (CBP) regulations, with familiarity with other relevant federal agency requirements.
  • Strong interpersonal skills with the ability to build effective working relationships with clients, regulatory agencies, and internal stakeholders.
  • Excellent oral and written communication skills, including the ability to lead meetings, deliver updates, organize ideas, and present information clearly and persuasively.


Preferred Qualifications: 1st Shit Monday to Friday 8:00am - 5:00pm. This role is Remote in Memphis for now. Must meet the requirements in the listed job description and live within 50-mile radius of the FXL facility.

Pay Transparency:

Pay: Total Base Pay Range 5,588.44 - 10,603.67 USD Monthly,

Additional Details: **MUST HAVE Minimum of five (5) years of experience in customs brokerage or related international trade field. Valid U.S. Individual Customs Broker License. Knowledge of U.S. Customs and Border Protection (CBP) regulations ocean, air, warehouse.

About FedEx

FedEx Careers

Join the FedEx team today and be part of a company known globally not just for its reliable shipping and logistics solutions, but for its commitment to innovation, diversity, and professional growth. At FedEx, we believe in nurturing a culture that values every team member's contribution, fostering an environment where everyone can thrive.

Opportunities Await

Whether you're seeking your first job or looking to advance your career, FedEx offers a range of job opportunities across various functions. From operations to marketing, technology to management, FedEx is hiring talented professionals eager to push boundaries and lead in the logistics industry.

Work You'll Do

At FedEx, every position contributes to our success and reputation as a leader in the global market. Join us and help redefine the future of logistics through innovation and technology. Our team members are not just employees; they are innovators and leaders who are crucial to our continued growth and leadership in the industry.

Explore Our Diverse Career Paths

FedEx provides a platform for professional development like no other. With a multitude of career paths and positions, you can find the perfect match for your skills and ambitions. From hands-on operational roles to corporate positions, FedEx empowers you to find your fit and excel.

Internship Programs

Kickstart your career with a FedEx internship. Gain invaluable experience, build your resume, and develop professional skills that will serve you throughout your career. Our internships offer a real-world glimpse into high-level projects and day-to-day operations, guided by leadership committed to your growth and development.

Benefits and Culture

FedEx is dedicated to supporting our team members with comprehensive benefits designed to enhance your life both inside and outside of work. We promote a culture of health, happiness, and engagement, ensuring that every team member has access to career development, diversity training, and leadership programs that pave the way for advancement and personal fulfillment.

Join Our Community

Being part of FedEx means more than just having a job—it means being part of a supportive community. Our commitment to diversity, equity, and inclusion is integral to our business strategy and critical to our success. We encourage networking and collaboration, which are key to fostering innovation and driving growth.

How to Apply

Ready to advance your career at FedEx? Explore our current job openings, submit your resume, and prepare for an interview where you can showcase your unique skills and passion. Our hiring process is designed to identify and engage individuals who are ready to make a difference.

Stay Connected

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Learn more about FedEx
Size
228,000 employees
Market Cap
$44.6 billion
Industry
Transportation
Net Income
$2.4 billion
Founded
1973
5 Year Trend
+9.2%
Revenue
$74.7 billion
NASDAQ
FDX
* Ladders Estimates

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