Key Responsibilities

End-to-End Operational Coordination

• Own cross-product coordination for all cargo moving through the TPP Hub, ensuring smooth handoffs between SCM, MCL, LCL, FCL, MCS and Ocean Operations.
• Maintain end-to-end visibility across the flow: inbound pipeline, import planning from origin to unstuffing at the TPP Hub, inventory position, export planning from stuffing through second-leg vessel departure, customs processes (ZB1, ZB2, CNM, COO) and milestone updates.
• Translate volume forecasts from SCM and the Hub into MCL resource planning across three horizons: short term (daily capacity for the next 3 weeks), medium term (weekly forecast for the next 2 months) and long term (monthly forecast for the next 612 months).
• Validate that forecast volumes together with MCL and CX that can actually be executed against real operational capacity, and escalate the gap when they cannot.

Prioritisation and Peak Management

• During peak periods where MCL resource supply is outstripped by SCM and Hub demand, manage job prioritisation in the daily planning huddle based on the Customer Priority List and inbound/outbound criticality.
• Actively manage inbound and outbound balance to protect warehouse capacity, intervening before inventory accumulation constrains the operation.
• Lead troubleshooting for unhappy-flow scenarios on individual shipments, and drive the structural improvement plan with relevant stakeholders once the immediate issue is contained.

KPI Governance and Early Warning

• Design, build and own the operational KPI framework for the hub 13 including inventory ageing, dwell time, throughput against committed capacity, and inbound/outbound balance.
• Establish predefined thresholds and escalation triggers so that emerging risks are flagged early and acted upon, rather than escalated once the situation is already critical.
• Monitor actual performance against committed operational capacity and hold the relevant teams to account where delivery falls short.
• Engage with CPM to ensure governance on origin routing compliance.
• Produce clear, evidence-based reporting that allows leadership to see the operational position

Stakeholder Engagement and Communication

• Chair daily and weekly operational governance forums with cross-product stakeholders, driving decisions rather than status updates.
• Engage individual Customer Programme Managers (CPMs) on account-specific requirements, constraints and priorities, ensuring operational reality is reflected in customer commitments.
• Manage downstream communication to destination Maersk distribution centres, ensuring visibility of cargo status, delays and recovery actions.
• Work closely with SCM CX and Ocean Operations on allocation planning, ensuring space availability is aligned to seasonal demand and that allocation shortfalls are anticipated, not discovered.

Continuous Improvement

• Partner with the Continuous Improvement team to identify recurring failure patterns and design structural fixes.
• Challenge existing business rules and ways of working where they constrain end-to-end service delivery.
• Capture and share lessons learned across teams so that improvements hold beyond the individual incident.

We19re Looking For

Experience

• Minimum 10 years in supply chain, ocean or logistics operations, with demonstrable experience in a control tower, hub operations or cross-functional coordination role.
• Proven track record managing complex integrated solutions across multiple products or functions.
• Strong working knowledge of warehouse and CFS operations, ocean allocation and end-to-end supply chain flow.
• Experience designing and implementing operational KPI frameworks, not only reporting against existing ones.
• Prior experience in a peak-season or high-volume environment is strongly preferred.

Capabilities

• Independent operator with strong critical thinking 13 able to interrogate assumptions, challenge numbers that do not hold up, and form a view without waiting for direction.
• Able to connect the dots across disparate signals and anticipate downstream consequences of upstream decisions.
• Comfortable resolving issues in a live operational environment under time pressure.
• Confident communicator across levels and cultures, able to influence without direct authority in a matrix organisation.
• Analytically capable 13 comfortable building and interpreting operational data to support decisions.
• Collaborative and credible with operational teams, with the resilience to hold a difficult position when the situation requires it.