Job Title: TOOLS CONSULTANT L1

City: Charlotte

State/Province: North Carolina

Posting Start Date: 6/17/26

Job Description:

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Monitoring Solution Architect / Observability Architect

Primary Skills: Monitoring Tools (Dynatrace, Splunk, Tivoli), Application Performance Monitoring (APM), N-tier architecture, Production Support, Monitoring Strategy & Instrumentation

Secondary Skills: Cloud & Container Monitoring, Java/.NET understanding, OS (Unix/Windows), ITIL processes, Stakeholder communication & training

POSITION_SUMMARY:

The Operational Intelligence Team seeks a strong engineer to develop, document and drive the monitoring strategy and its adoption and evolution with a focus on standards and application instrumentation for critical Banking Applications.

Senior Architect that will participate in the development and implementation of monitoring strategy and solutions aligned as core to the business information flows and systems architecture. This individual provides integrated systems planning and recommends new or different technologies that will enhance current systems and support overall corporate and business goals aligned to the Application Production Support monitoring strategy. Recommends the appropriate monitoring capabilities in support of business process and is responsible for delivery of aligned capabilities across critical business applications. Serves as a fully seasoned/proficient technical resource; providing leadership in the execution of aligned as a team member or as an individual contributor.

This is a unique opportunity to work with Business, Application Development and Support teams, Monitoring Tools teams and to create Monitoring Requirements and build end-end monitoring solutions to support applications.

This is not an application development role, however experience working in some capacity with an application development team - understanding how different components in an application work together, interaction with the middleware, system software and Hardware is essential. Diverse engineering skills to architect and implement monitoring solutions

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What you will do:

Rollout of the strategic monitoring tool across Banking APS applications

SME for monitoring tools that form part of the global monitoring strategy

Monitoring setup for Applications on Cloud and Containers infrastructure.

Host demos, overviews, and training of the monitoring tools for adoption across teams, preparing related materials to support sessions and adoption of tools (presentations, operational manuals etc.)

Liaise with APS in the planning and scheduling of deployments

Consult with APS teams and assist in configuration of monitoring events/dashboards to maximize the potential and use of monitoring tool

Preparation of reporting of monitoring tools adoption and other related data points and other relevant metrics

Participate in global discussions on the continuation and evolution on global monitoring strategy.

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REQUIRED_SKILL:

"o 4-year college degree required

o 2+ years Development or Architecture experience for multi-tiered business applications

o 5+ years production systems Architecting and/or support role.

o Proven experience with supporting monitoring tools such as - Dynatrace, Tivoli, Splunk, Sitescope, Catchpoint

o Familiarity with supporting monitoring on Cloud and Containers infrastructure

o Knowledge of OS (Windows/Unix) based infrastructure services, processing, monitoring, shell scripts, etc.

o Proven experience in programming languages (Java and/or .NET)

o Proven experience in application/network performance and availability monitoring

o Proven experience in N-Tier Architecture supporting a multitude of products (Webserver, Middleware, Database, etc.)

o Knowledge of ITIL functions and processes

o An excellent communicator, able to network and influence across multiple levels is required of this role

o A self-motivated, hands-on, driven individual.

o A strategic thinker who can link business context to technical reality.

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DESIRED_SKILL

o Previous experience in development and/or support of Banking applications.

o Experience in Major Incident Management

The ideal candidate will have experience working and being successful in a large, multi-data center enterprise environment. Business acumen a plus. Communication and flexibility are important skills for this role, as special projects may be assigned over time.

Mandatory Skills: Dynatrace AIOPS.

Experience: 5-8 Years.

The expected compensation for this role ranges from $60,000 to $135,000 .

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.