Who We AreJoin a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We DoResponsible for operational functions related to providing title services to customers. Manage and lead teams who perform a wide range of duties related to title operations, provide support to branches to clear title, and focus on customers. Manage processes and policies. Partners with and acts as a liaison between groups such as Examining and Underwriting to ensure that compliance, policy adherence, production goals, and timelines are met. Ensures employee conformance to established practices and proper training of staff.
HOW YOU'LL CONTRIBUTE- Manages work activities and operations of a functional area or department that supports the title process
- Provides input to operational plans and works with Senior Management to ensure that plans are integrated with broader strategies
- Acts as a liaison with Escrow/Branch managers and leaders of other functions/ operations/ business units and provides feedback and resolution on escalated issues, process issues/changes and results. Coordinate and monitor efforts between groups
- In smaller operations, may be a hybrid role with Escrow and Title staff members reporting in
- May work with vendors who provide services to FA, typically pre-approved; monitor/manage vendor compliance, cost effectiveness, quality and timeliness of work. Improve processes/ quality of output; in smaller locations, may manage a wider range of vendors including office management providers
- Track and monitor expenses; role may include office management -type duties
- Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Identifies training needs for subordinates. Makes hiring and compensation recommendations. May get input from management.
- Other duties as assigned
WHAT YOU'LL BRINGRequired Education, Experience, Certification/Licensure
- Bachelor's degree or equivalent combination of education and experience
- 5-7 years of directly related experience
- 3-5 years demonstrated experience in a supervisory or management role.
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)- Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level.
- Strong process skills required; detail oriented
- Strong computer skills and knowledge of company operating systems/applications
- Strong problem-solving and customer service skills
- Ability to lead/sought out for advice
- Able to manage competing priorities
- Successful track record designing, developing, and executing complex projects.
- Can influence the thinking of, or gain acceptance from others in sensitive situations, using influence and preventing damage to the relationships.
- Strong communication skills with the capacity to communicate the function's vision and the department's direction and set aligned goals. Provides resources and creates systems to measure results. Familiar with competitor, financial and industry dynamics.
- Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration.
- Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met.
- Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business.
Pay Rate: $82,925.00- $110,525,00 Annually
This position is eligible for bonus pay and/or incentives for production or other goals. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
