TikTok

TikTok Shop - S&OP Manager, CBT

TikTok$115K — $209K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Supply Chain, Logistics, Data Analytics, Statistics, or related fields
  • Proficiency in data analysis tools; SQL knowledge preferred
  • 3+ years in production planning, demand planning, supply planning, S&OP, or supply chain operations
  • Familiarity with e-commerce supply chain and international logistics
  • Strong data-driven problem-solving skills with an innovative mindset

Responsibilities

  • Lead S&OP management for TikTok Shipping, generating accurate forecasts based on diverse data sources
  • Collaborate with cross-functional teams to align network capacity, warehouse plans, and promotional schedules
  • Enhance forecasting accuracy by partnering with upstream business teams and algorithm developers
  • Monitor ongoing forecast accuracy and drive improvements through variance analysis
  • Support capacity coordination for key projects and campaigns, ensuring stable resource supply for priorities
  • Refine S&OP process and establish effective communication for forecast updates

Benefits

  • Day one access to medical, dental, and vision insurance
  • 401(k) savings plan with company match
  • Paid parental leave
  • Short-term and long-term disability coverage
  • Life insurance and wellbeing benefits
  • 10 paid holidays and 10 paid sick days per year
  • 17 days of Paid Personal Time, increasing with tenure
Full Job Description
Responsibilities

TikTok Shop Supply Chain & Logistics team is seeking experienced talents. The team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies. Job Responsibilities 1. Lead S&OP management for TikTok Shipping, leveraging historical data, business targets, promotional plans, and market trends to generate short-, mid-, and long-term volume forecasts. Communicate forecast outputs to internal and external stakeholders to support workforce, transportation, and resource planning, while continuously collecting feedback to improve forecast quality. 2. Work closely with cross-functional teams including network planning, merchant warehouse operations, merchant operations, and campaign teams to align on network capacity, warehouse plans, penetration targets, and promotional schedules, ensuring forecast assumptions are consistent with business realities. 3. Partner with upstream business teams to improve the accuracy and effectiveness of forecast inputs, and collaborate with product and algorithm teams to optimize forecasting models, logic, and parameters for higher accuracy. Monitor forecast accuracy on an ongoing basis, conduct regular variance analysis, and drive continuous improvement. When significant gaps arise between forecast and actual performance, develop contingency plans to minimize resource loss and operational risk. 4. Support capacity coordination for key projects, major campaigns, and new business launches, ensuring sufficient and stable resource supply for high-priority initiatives. 5. Continuously refine the S&OP process framework and establish effective forecast communication and alignment mechanisms; organize regular review meetings to track forecast updates and execution progress.

Qualifications

Minimum Qualifications: 1. Bachelor's degree or above, preferably in Supply Chain, Logistics, Data Analytics, Statistics, or related fields. 2. Strong analytical skills with proficiency in common data analysis tools; SQL capability is preferred. 3. At least 3 years of relevant experience in production planning, demand planning, supply planning, S&OP, or supply chain operations. 4. Familiarity with e-commerce supply chain, international warehousing, or overseas local logistics; experience in e-commerce platforms or international logistics is a plus. 5. Strong data-driven problem-solving skills and an innovative mindset, with the ability to respond effectively to complex scenarios by adjusting forecasting strategies and resolving execution issues quickly.

Job Information

[For Pay Transparency]Compensation Description (Annually)

The base salary range for this position in the selected city is $115520 - $209380 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

About TikTok

TikTok is a social media app that allows users to create and share short videos. The app was launched in 2016 by Chinese tech company ByteDance. TikTok has become one of the most popular social media apps in the world, with over 1 billion active users. The app has been downloaded over 2 billion times worldwide. TikTok has faced controversy over its data privacy practices and its potential ties to the Chinese government. In 2020, the app faced a potential ban in the United States, but a deal was reached with Oracle and Walmart to create a new company called TikTok Global.
Learn more about TikTok
Size
1,750 employees
Industry
Founded
2012

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