Tier II Network Technician

NewGen

• $80K — $95K *
Telecommunications & Hardware
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • TS/SCI CI Poly Clearance is required.
  • 10 years of relevant experience or equivalent educational background.
  • Compliance with DoD 8140 IAT Level 2 standards.
  • Ability to travel up to 20% of the time.
  • Flexibility to work weekends and outside regular hours if necessary.
  • Hands-on experience with Layer 1 and Layer 2 networking technologies.
  • Familiarity with network management tools like ServiceNow and Confluence.

Responsibilities

  • Resolve incidents and effectively troubleshoot network issues.
  • Meet and complete tasks according to established SLOs/SLAs.
  • Implement standard network changes after drafting requests.
  • Assist Tier III engineers with project coordination and equipment installation.
  • Maintain accurate asset management records and update network topology drawings.
  • Manage network operations, including repairs and upgrades, specifically for CISCO and Juniper devices.
  • Perform IOS upgrades across various operating systems such as Cisco and Juniper.

Benefits

  • Opportunity to work on advanced computer data communications systems.
  • Involvement in significant network projects with Tier III engineers.
  • Exposure to diverse hardware and software solutions through network modeling.
  • Potential for growth and development in a collaborative environment.
  • Travel opportunities for those who enjoy diverse work settings.
Full Job Description
Our Partner has an opening for a Tier II Network Technician to support the customer's computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling. The Tier II Network Field Technician will support the installation and maintenance of the client LAN/WAN devices.

Responsibilities
  • Respond to and resolve incidents, demonstrate troubleshooting skills and communicate with the team
  • Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs)
  • Draft and implement standard network change requests
  • Provide support to Tier III network engineers for incident management and projects (site surveys, TEMS, coordinate and install new equipment)
  • Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory
  • Coordinate network operations, maintenance, repairs, or upgrades (Knowledge of CISCO/Juniper RMA process)
  • Configure and troubleshoot layer 2 switching (VLAN's, Port Security, Thin Configs)
  • Perform IOS upgrades for Cisco, Juniper, Brocade and Foundry OS
  • May have up to 10% COMSEC responsibilities based on site and team needs
Requirements
  • TS/SCI CI Poly Clearance
  • 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS diploma and 10 years.
  • Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2
  • Available to travel up to 20% of the time.
  • Available to work flexible hours, to include weekend support
  • Ability to work independently and in a collaborative environment
  • Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP)
  • Layer 2 network experience (ability to configure/troubleshoot switches/routers, MAC addresses, VLANs, port security, applying thin and thick configs
  • Layer 3 network experience (subnetting, familiar with protocols such as OSPF, BGP, HSRP, MPLS, LSP, GRE)
  • Experience with Visio
  • Familiar with ServiceNow and Confluence


Beth Morris
NewGen Technologies
Lead Senior Recruiter

www.newgentechnologies.com

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