Job details
Job Role
Infrastructure Consultant 3
Career Role
Principal Consultant - Infrastructure Management - US
Work Location
Raleigh, NC, Reston, VA, Richardson, TX
State / Region / Province
North Carolina, Texas, Virginia
Country
USA
Domain
Delivery
Interest Group
Infosys Limited
Company
ITL USA
Requisition ID
150140BR
Technical Skills 1
Technology|Security Operations|Threat Intelligence
Technical Skills 2
Technology|Infrastructure Security|SOC Operations
Technical Skills 3
Technology|Security Operations|SOAR
In the assigned Job Role of Infrastructure Consultant 3, your Area Of Responsibility will be as below:• Develop diagnostic tools, establish monitoring protocols, and resolve complex incidents through root cause analysis while ensuring SLA adherence and creating action plans to prevent recurrence
• Conduct detailed IT infrastructure evaluations and due diligence across multiple tracks, identify gaps and risks, and collaborate with stakeholders to recommend tailored enhancements and validate infrastructure details
• Create scalable, secure, and high-performing IT infrastructure solutions
• Optimize deployment processes, ensure environment readiness, troubleshoot issues, and contribute to creation of deployment documentation
• Develop and implement robust change management protocols to minimize risks, analyze proposed changes, and ensure smooth integration of system and technology updates
• Analyze and enhance system performance by implementing advanced monitoring tools, addressing capacity needs, and designing solutions to prevent bottlenecks
• Implement security measures and disaster recovery strategies including risk assessments
• Identify opportunities for process optimization, design and implement automation tools, and evaluate their impact to enhance efficiency and productivity
• Collaborate with multi-vendor and cross-functional teams to ensure project execution and document project activities
• Create specialized knowledge repositories, document methodologies, and drive learning to preserve organizational insights and enhance team efficiency
Your contribution to the team:• A focus on innovation and adaptability for integrating new technologies
• Proactive problem-solving to streamline complex requirements
• Sector specific expertise for high quality project delivery
• A strategic mindset to align technical solutions with business goals and market trends
• Proficiency in deployment management, system optimization, and security compliance
• Ability to lead cross-functional teams and drive automation and process improvement.
• Strong communication and documentation skills to foster collaboration and knowledge sharing
Required Skill and Experience• Experience in Incident handling methodologies - NIST or equivalent framework awareness
• Cyber incident lifecycle understanding - end-to-end awareness from detection to closure
• Cyber Incident Management & Coordination Coordinate across SOC, Incident Response, and business teams.
• Executive communication and reporting - translating technical events into leadership language
• Experience in Regulatory and compliance reporting - experience with governance or oversight reporting obligations
• Stakeholder management - coordinating across IR teams, leadership, vendors, and legal/privacy
• Experience in Documentation discipline - playbook maintenance, runbooks, structured record keeping
• Experience in ITSM tooling - Jira or equivalent incident tracking and workflow platform
• Use Jira for ITSM-based incident tracking. Maintain accurate incident records, status updates, and escalation trails throughout the incident lifecycle.
• ITIL or ITSM process framework experience
• FHFA or financial services regulatory reporting experience
• TTX facilitation or planning experience
• Familiarity with vulnerability management concepts
• Insider threat program awareness
• Experience with third-party risk or vendor incident management
Preferred Skill and Experience• Case management - Times or equivalent SOAR/workflow automation platform
• Experience and Exposure to Cybersecurity knowledge
• On-Call and Extended Coverage Participate in weekend on-call rotation. During high-severity or lengthy incidents, additional time beyond standard hours may be required. Compensatory time off is provided in return.
Additional Required Qualifications• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
BenefitsAlong with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
