About the RoleThe Therapy Development Manager is responsible for driving utilization, and defining and producing account business viability of the nPulse Vybrance system in the assigned region as part of the field clinical and sales team. This role includes responsibilities such as procedure training, clinical support, reimbursement support, account program support, Company resource coordination, customer relationship management, and overall territory management activities as it relates to therapy development and product adoption. She/he is accountable for nPulse Vybrance technology instruction, nPulse Vybrance technology training, initial case series success and continuous high-touch development and training of the accounts. Planning, organizing, and implementing strategies to drive successful account product adoption are essential aspects of this role. S/he is responsible for building the infrastructure necessary to drive product adoption in the assigned region.
To Make an Impact, You Will:- Act as a technical expert of procedures and products. Provide effective training, presentations, and demonstrations to customers, utilizing strong communication and clinical expertise, to educate them on the application and use of the company's products.
- Responsible for coordinating account(s) usage of proper reimbursement processes supporting procedure viability in the account(s).
- Responsible for driving, increasing and fully supporting customer utilization of the nPulse Vybrance technology and meeting assigned territory goals.
- Conduct educational events and develop relationships with support staff and local referring physicians to expand local awareness and referral networks for nPulse Vybrance.
- Share best practices on procedure treatments, for various soft tissue types that the system is designed to treat.
- Support unique needs of territory Key Opinion Leaders, which will be unique to the territory.
- Educate customers on the indications, contraindications, and safety of nPulse Vybrance products, demonstrating how they meet customer needs.
- Work with Company and account(s) in unique support and coordination role, including account initiated clinical studies, KOL scientific speaking engagements, account programs that support Company training programs and other initiatives consistent with supporting a Center-of-Excellence account(s).
- Pre-plan clinical support calls, demonstrate efficient time management skills, and maintain a high level of customer service during customer interactions.
- Develop and maintain up-to-date account files for the assigned region using the SalesForce.com CRM platform.
- Conduct quarterly business reviews, strategic marketing activities and provide continued education and training to physicians, medical professionals, mid-levels, and office staff as necessary.
- Share best practices with the entire territory development team and Pulse Biosciences management.
- Establish a referral network (endocrine network) with regional nPulse Vybrance users, and other relationships that potentially enhance therapy development in support of account(s).
- Stay updated on industry trends and competitive products.
- Develop and maintain productive relationships at all levels within the organization.
- Participate in industry-related trade shows and meetings.
- Ensure compliance with quality and regulatory guidelines as an integral part of daily business operations.
- Uphold high standards of integrity and honesty in interactions with customers and colleagues.
- Complete administrative responsibilities including entering all weekly and monthly data into the CRM platform spreadsheet in a timely manner. Create and maintain business plans, submit weekly expense reports, and update account profiles regularly.
- Participate in the development of training content for clinical team and physicians relative to the application and use of the company's product.
- Foster a culture of cross-functional collaboration, continuous learning, and integrity within the organization.
- Comply with Pulse Biosciences quality system requirements and relevant regulatory requirements.
- Adhere to health and safety regulations, policies, and work practices.
To Excel, You Will Bring:- Bachelor's degree preferably in technical or scientific field or equivalent experience is required.
- 10+ years of demonstrated success in medical device industry driving sales, clinical utilization and new therapy product adoption.
- Demonstrated success in new therapy launches, therapy development, key account management and reimbursement fundamentals.
- Experience teaching and educating medical personnel, peers and technical support personnel.
- Prior experience in surgical setting preferably with high value single use devices used in interventional and/or ablation procedures.
- Proven ability to drive strategic sales discussion and influence executive stakeholders inside and outside of accounts.
- Proven ability to deliver exceptional customer service and support, ensuring seamless integration of nPulse Vybrance procedures and high levels of customer satisfaction.
- Strong presentation skills, with the ability to communicate effectively and persuasively to physicians, management, and large groups.
- Skilled in clinical data collection in a controlled and pilot environment.
- Thorough understanding of Company products and the ability to effectively communicate their attributes, qualities, marketing messaging, and value propositions.
- Strong leadership skills and proven track record of high performing team contributions.
- Positive attitude and a passion for working in the minimally invasive field.
- Demonstrate a strong work ethic and represent Pulse Biosciences with integrity, ethics, honesty, loyalty, and professionalism at all times.
- Proficiency in Microsoft Office Suite and various software programs, including SalesForce.com.
- Excellent written and oral communication skills, as well as critical thinking abilities.
- Valid driver's license issued by the individual's state of residence, with a good driving record. All field employees are required to use their personal vehicles for company business, which should be well-maintained and in good condition, meeting the requirements outlined in the company's Automobile Allowance/Reimbursement Policy.
- Willingness to travel extensively throughout the region, including overnight stays, attendance at tradeshows, and corporate and training meetings.
- Home office setup with reliable high-speed internet access.
- Self-motivated with the ability to work independently, exercising good judgment, taking initiative to accomplish short and long-term projects, and making recommendations with minimal direction.
- Strong team player with multitasking abilities and flexibility to adapt to changing work priorities and requirements in a dynamic, fast-growing company.
- Willingness to travel up to 50% of the time, which may include overnight and international travel.
- Ability to lift 10-15 pounds.
Ready to Shape the Future of Healthcare?Apply today to join Pulse Biosciences and help us redefine the boundaries of medicine with bioelectric innovation. To learn more about us, visit our website at www.pulsebiosciences.com.
