Job Description:

Franchise Operations, Operations Manager (OM)

Territory will primarily cover LA County, CA. Cities include: Alhambra, Arcadia, Azusa, Baldwin Park, Beverly Hills, Burbank, Canoga Park, Canyon Country, Chatsworth, Covina, Culver City, Duarte, Eagle Rock, El Monte, Encino, Glendale, Granada Hills, La Canada, La Crescenta, Lake View Terrace, Lancaster, Los Angeles, Malibu, Mar Vista, Marina Del Rey, Mission Hills, Monrovia, Monterey Park, Montrose, North Hollywood, Northridge, Palmdale, Panorama City, Pasadena, Porter Ranch, Reseda, Rosemead, San Fernando, San Gabriel, San Marino, Santa Clarita, Santa Monica, Saugus, Sherman Oaks, South Pasadena, Stevenson Ranch, Studio City, Sun Valley, Sunland, Tarzana, Valencia, Valley Village, Van Nuys, West Hollywood, Westchester, Winnetka, Woodland Hills.

Job Summary

The UPS Store, Inc. (TUPSS) Operations Manager (OM) oversees a geographic area of franchised locations, leading a team of Franchise Consultants (FCs) to optimize revenue and profit through business plan execution and franchisee support. They coach FCs on store evaluations, compliance with brand standards, and adoption of regional programs. OMs build relationships with franchisees, manage business transitions, and collaborate with stakeholders to resolve issues and achieve goals. They plan convention style networking meetings to share best practices and support program adoption, revenue growth, and operational excellence.

Key Responsibilities and Duties:

• Coaches, trains, and develops the Franchise Consultant (FC) team to enhance their skills and performance. Interviews, hires, and trains new FCs, ensuring they understand company policies and are equipped to succeed. Conducts regular performance reviews to ensure alignment with Region/Network initiatives and goals.
• Performs On-Job Supervision (OJS) for quarterly center evaluations, ensuring consistency, accuracy, and compliance with requirements. Supports FCs in identifying and addressing operational and financial issues impacting franchisee success, ensures adherence to policies, procedures, and brand standards.
• Maintains regular communication with FCs, Area Franchisees, and the Solution + Support Campus to ensure timely follow-up and program adoption. Clearly defines and communicates strategies for deploying initiatives while creating a compelling vision driving team buy-in.
• Builds positive relationships with internal and external stakeholders, franchisees, and Area Franchisees through proactive communication and partnership.
• Develops and shares best practices in operational improvements, training, merchandising, local marketing, prospecting, and franchise management to enhance revenue and profit.
• Identifies market-specific revenue opportunities and implements strategies to achieve revenue growth. Mobilizes resources and collaborates with business partners to creatively solve problems/drive market priorities. Trains and coaches FCs in using financial benchmarks, TUPSS resources, and tools to analyze and improve business performance.
• Supports FCs and collaborates with TUPSS Solution + Support Campus to manage timely execution of project timelines for ownership transfers, relocations, new store buildouts, remodels, and franchise renewals.
• Oversees the creation and execution of convention style regular network meetings to educate, set direction, and share best practices across the area.
• Develops professional skills through company and industry-related resources, including on-site training, bi-annual conventions, regional meetings, industry association events, and sponsored training opportunities.

EDUCATION QUALIFICATION

• Bachelor's degree in business, management, or a related field

EXPERIENCE QUALIFICATION

• 5-10 years of experience in Restaurant or Retail Operations or related leadership role, managing both people and processes
• Franchise Experience
• Retail Experience
• Managing teams and large markets
• Must reside within LA County

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

• Initiates tasks with a strong drive to achieve goals, paying close attention to details for accuracy and thoroughness. Acts independently and maintains focus on objectives.
• Delivers measurable outcomes through effective management. Interprets financial data to make informed decisions, develops and implements successful plans, and executes tasks efficiently.
• Exhibits excellent executive level verbal and written communication skills. Works effectively with others to achieve common goals. Builds strong relationships, encourages teamwork, and leverages diverse perspectives to enhance outcomes.
• Demonstrates strong team management through performance management.
• Has a broad understanding of franchise organization structures and relationships; understands franchise products and services and how they relate to corporate profitability; understands royalty streams (from Franchise to Area Franchisee to Franchisor)
• Effectively and confidently uses digital tools and technologies to efficiently analyze, manage and share data.
• Effectively identifies and resolves disputes in a constructive manner. Utilizes problem-solving abilities to identify issues, develop solutions, and implement strategies that enhance performance.
• Displays dedication to ongoing learning and enhancing knowledge and expertise.
• Demonstrates excellent time management skills by setting clear project goals and objectives, meeting deadlines, and ensuring high-quality execution.
• Skilled at managing multiple projects efficiently and simultaneously, with a strong emphasis on prioritization to ensure that the most critical tasks are addressed first.
• Willing and able to travel as required.

Span of responsibility:

Direct reports: 6

Franchised Locations: ~160

Additional Information for Internal Candidates:

This job is a grade 30C

The last day to apply is 11:59pm Aug 14, 2026

Compensation: the posted range in job description is for entire state of California. Please note that we are budgeted for a specific amount - most new hires would be around $106K/yr + 20% MIP/bonus (annual company performance-based bonus)

Employee Type:
Permanent

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $88,920.00/year to $144,480.00/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.