Description Test Lab SupervisorAbout the RoleWe are seeking a highly motivated
Lab Supervisor / Test Engineer to lead our product testing laboratory and manage the processing of product returns for Conair, Babyliss, Cuisinart, and Waring brands. This role combines hands-on technical testing, team leadership, accreditation responsibilities, and operational oversight of both the engineering test lab and the returns lab.
The ideal candidate is detail-oriented, analytical, and comfortable managing multiple projects, technicians, and priorities in a fast-paced environment.
Key ResponsibilitiesLaboratory Leadership & Accreditation- Maintain accreditation as a Supervisor and Test Technician for UL and CSA standards under the Intertek Satellite Lab Program.
- Demonstrate test methods and compliance requirements during annual Intertek audits.
- Maintain working knowledge of ISO 17025 and ensure the lab meets all certification requirements.
- Support and oversee annual test equipment calibration activities.
Test Lab Operations- Oversee daily lab housekeeping and ensure a clean, safe, and organized environment.
- Serve as the subject matter expert for all existing and new lab equipment.
- Manage procurement, maintenance, calibration tracking, and operational readiness of all test equipment.
- Order lab supplies, consumables, and manage test sample inventory.
- Schedule and manage engineering test projects, ensuring on-time and on-budget completion.
- Maintain accurate documentation and file test data per established procedures.
Product Testing & Engineering Support- Perform hands-on wiring, soldering, and setup for testing small appliances.
- Conduct testing to UL and CSA standards, analyze results, and prepare reports for Intertek submission.
- Use Windows-based software and automated test fixtures for data collection and analysis.
- Evaluate product changes, new components, and alternate suppliers to determine required testing.
- Test, evaluate, and debug new and existing products; conduct competitive product evaluations.
- Perform root cause analysis for field failures and returned products.
- Develop, conduct, and document custom tests in collaboration with Product Engineering.
- Recommend and support the development of new test fixtures to improve lab efficiency.
- Train, mentor, and manage lab technicians.
Conair Returns Management- Oversee daily processing and logging of incoming returns for Conair, Babyliss, Cuisinart, and Waring.
- Ensure returns are promptly transported to the returns lab and mailroom carts are returned within required timeframes.
- Investigate each return, document engineering findings in the master spreadsheet, and determine whether the issue is known or new.
- Scrap products associated with known issues that have established corrective actions.
- Escalate new issues to the appropriate engineer, CCL QA, or CCL engineering contact.
- Coordinate shipment of units to CCL when requested.
- Maintain organization and cleanliness of the returns lab.
- Ensure returns are dispositioned quickly to prevent backlog.
- Supervise returns lab technicians and coordinate scrap/recycling activities with Facilities.
QualificationsEducation- B.S. in Electrical Engineering preferred.
- B.S. in Mechanical Engineering considered with strong relevant experience.
Required Skills & Experience- Experience in Design Engineering and Test Engineering environments.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Strong hands-on experience with electro-mechanical devices, preferably small/home appliances.
- Ability to read schematics and perform wiring and soldering of electronic components.
- Familiarity with standard lab test equipment and approval of agency methodologies (UL, CSA, etc.).
- Strong analytical skills with the ability to distinguish software vs. hardware failures.
- Proven ability to manage multiple technicians, projects, and deadlines.
- Excellent communication and interpersonal skills.
- Knowledge of OSHA requirements for test labs is a plus.
What We Offer- Competitive compensation and benefits
- Opportunities for professional growth and accreditation
- A collaborative environment working with leading consumer brands
- Hands-on involvement in product development, testing, and quality improvement
- Comprehensive Medical/Dental/Vision plans
- Generous Paid Time Off Programs
- Life & Disability Insurance
- FSA/HSA/Dependent Care FSA
- Paid Parental Leave
- 401k and company match
- EAP & Employee Wellness Programs
- Volunteer Days Paid Time Off
- Free breakfast and lunch in the Stamford office
Environmental Factors: - Working conditions are normal for an office environment.
- Must be able to sit for extended periods of time.
- Must be able to use a computer keyboard and view a monitor for extended periods of time.
- This role is onsite Monday - Friday in the Stamford, CT office.
