Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.

Nextiva is seeking a Territory Partner Manager to join our organization. In this position, you will be primarily responsible for educating and building strong partnerships with Channel Partners and ensuring that they receive the communication and support required to be successful and drive maximum pipeline. In this role, you will blend Nextiva product knowledge, program management skills, enablement strategy execution, and facilitation & delivery to ensure our channel partners keep pace with our innovation and are equipped to sell our solutions.

The Territory Partner Manager will be fluent in their understanding of the company's portfolio of solutions and services, to help position partners to WIN WITH NEXTIVA.

Key Responsibilities

• Own a focused portfolio of named channel partners and identify, recruit, and enable partner types with the capability and appetite to lead with Nextiva's CX and collaboration solutions.
• Develop and execute a comprehensive territory partner plan that drives pipeline generation, revenue growth, and long-term partner success, including clear segmentation, prioritization, and go-to-market strategies by partner type.
• Define and communicate clear partner expectations, success metrics, and joint business objectives, while outlining how Nextiva will support partners through enablement, marketing, sales alignment, and technical resources.
• Drive partner-led demand generation by collaborating closely with Marketing, Sales Engineering, Training, and Product teams to ensure partners are fully enabled to position, sell, and implement Nextiva solutions effectively.
• Maintain tight alignment with Channel Sales leadership and field sales teams to ensure accurate weekly, monthly, and quarterly pipeline forecasting, and to consistently meet or exceed assigned territory revenue targets.
• Lead regular partner business reviews to assess performance, pipeline health, enablement needs, and growth opportunities, using data-driven insights to course-correct and accelerate results.
• Serve as the primary escalation point and advocate for partners internally, ensuring partner feedback, market insights, and competitive intelligence are effectively communicated to internal stakeholders.
• Work cross-functionally to identify partner challenges and define scalable, measurable solutions that improve partner experience, increase attach rates, and drive long-term retention.
• Act as the voice of the partner internally, ensuring timely communication of product updates, pricing changes, and strategic initiatives while reinforcing Nextiva's value proposition externally.

Role Requirements:

• Mustreside in:
  • Austin, TX or Dallas, TX (preferred)
  • Houston, TX
• Travel: approximately 50-75%

Qualifications:

• 2+ years of channel sales experience
• Experience in the CCaaS/CX space strongly preferred
• Demonstrated track record of training, coaching, motivating, growing, and retaining successful strategic partners
• Reference-able success of driving partner business and marketing strategy
• Ability to identify and prioritize opportunities
• Ability to communicate effectively (written and verbal) and to build relationships quickly at all levels in an organization
• Display an understanding of a partner economic model
• Quickly establish internal and external productive working relationships and promote effective teamwork
• Successful indirect sales experience with Channel go-to-market motions
• Ability to adapt quickly to changes in roles and responsibilities
• Must be a high-energy, motivated self-starter
• Proven success with self-direction and the ability to work independently but also collaborate and work with a cross-functional team
• Strong organizational and time management skills
• Analytical thinker with proven ability to metric and govern

Nextiva DNA (Core Competencies)

Nextiva's most successful team members share common traits and behaviors:

• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

The expected hiring range is $100,000 - $190,000, including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.

• Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Insurance - Life, disability, and supplemental indemnity plans
• Work-Life Balance - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
• Financial Security - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Wellness - Employee Assistance Program and comprehensive wellness initiatives
• Growth - Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

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Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

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