Territory Operations Manager- Up to $110,000

Closet America, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement-making it faster, easier, and stress-free. Whether it's a new bath, custom closets, or exterior upgrades, we help homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there's likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we're just getting started!

What We Offer

• Comprehensive, Paid Training in both design and sales, with a focus on building your skills and confidence
• Pre-set leads-no cold calling, giving you the opportunity to connect with people who are ready to transform their spaces
• Flexible schedule that promotes work-life balance, so you can focus on what matters most to you
• Competitive Benefits: Medical, dental, paid time off (PTO), 401(k)-we believe in taking care of our team
• Uncapped Earnings: Top performers earn over $110,000/year

About the Role

Create value for our stakeholders by elevating customer expectations across our industry and consistently delivering best-in-class home improvement services. We accomplish this through tech-enabled innovation, industry-leading talent, and a company-wide commitment to seamless customer experiences.

What You'll do:

• Provide management, oversight, and training to Branch Operations, installation managers, Operations staff, installers, and warehouse personnel.

• Work with Territory Sales Managers to ensure the best possible customer experiences.

• Present sales team with operational capacities and opportunities, or constraints.

• Work with Install Managers to handle customer issues without giving large discounts

• Hire and Develop

• Ensure all installations meet company standards and customer expectations.

• Maintain a customer centric approach by addressing customer concerns promptly and effectively.

• Monitor teams' performance, track KPIs and implement process improvements to enhance efficiency, productivity, and profitability.

• Develop and maintain relationships with vendors, suppliers, etc.

• Address pre-production activities to ensure all markets are achieving acceptable cycle times.

• Develop, communicate, and ensure compliance with all policies and procedures.

• Conduct weekly staff meetings to review pre-production issues.

• Provide direction and guidance in performance management, hiring, employee relations, and disciplinary actions to direct reports.

• Ensure install team is operating in accordance with best practices for safety and ensure safety training and toolbox talks are completed in all responsible branches

• Proactively manage forward-looking headcount based upon backlog and sales projections to maintain or improve backlog turnover.

• Goal setting and accountability for all installation managers

• Work with Sales on complex jobs if needed

• Analyze data to identify proactive innovations and operational plans to meet or exceed KPIs.

• Conduct regular reviews of SOPs and policies related to increase productivity and reduce losses and errors.

• Ensure inventory counts are completed monthly and all required paperwork is completed daily.

• Provide cross-training opportunities for direct reports to improve continuity of business.

• Proactively assist with any aspect of departmental needs.

• Maintain and keep Company fleet vehicles, equipment and forklifts in good working conditions and all certifications up to date (i.e. title, tags, plates, certifications and annual inspections). Partner with safety director as needed.

• Perform other work-related duties as assigned.

Key Qualifications

• Prior experience as an operations leader, preferably in the home services or construction industry

• Ability to focus on a goal and obtain a pre-determined result.

• Ability to influence others to perform their jobs effectively and to be responsible for making decisions and for the results of those decisions.

• Ability to organize and direct oneself and effectively supervise others. Remote team management experience desired.

• Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.

• Ability to perform work accurately and thoroughly.

• Possessing the trait of being organized or following a systematic method of performing a task.

• Ability to find a solution for or to deal proactively with work-related problems.

• Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.

• Conduct and appearance is professional and to company standards and policies.

About Closet America- Custom Closet Designers, Installers & Organizers | Closet America

At Closet America, a Renuity company, we're making home improvement faster, easier, and stress-free. Since 2009, we've reimagined home organization in the DC area, delivering custom-designed, hand-crafted solutions with unmatched precision. Now, as part of Renuity, we're combining our local expertise with the strength of a national brand to build the future of home improvement. Recognized by industry leaders such as Angie's List, Qualified Remodeler, and Houzz, we take pride in our meticulous craftsmanship and customer satisfaction. As part of our team and the broader Renuity organization, you'll have the opportunity to make an impact, grow your career, and help people create homes they love.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected]

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