Telephone Maintenance Technician

General Dynamics Information Technology, Inc.

$81K — $97K *
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of telecommunications experience
  • Technical training or degree in IT related field desired
  • Experience with AVAYA and ZOOM platforms
  • Proficiency in IP based telephony and PBX systems
  • Strong communication and problem-solving skills

Responsibilities

  • Analyze, maintain, and modify telecommunications and video systems
  • Monitor operations of telecommunications systems and vendor services
  • Conduct studies on telecommunication systems usage and recommend changes
  • Plan, coordinate, and perform installation of telecommunications equipment
  • Test, adjust, and troubleshoot hardware as needed
  • Maintain records and prepare reports on telecommunications systems
  • Provide end-user training on telecommunications and video features

Benefits

  • Variety of medical plan options, including Health Savings Accounts
  • Dental and vision plan options available
  • 401(k) plan with company match
  • Flexible work schedules and various paid time off plans
  • Short and long-term disability benefits included
  • Life, accident, and critical illness insurance options
Full Job Description
Type of Requisition:
Regular

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Public Trust/Other Required:
None

Job Family:
Network and Telecommunications

Job Qualifications:

Skills:
Telecommunications, Telecommunication Systems, Video Systems
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
No

Job Description:

Telecommunications Analyst

HOW A TELECOMMUNICATIONS ANALYST WILL MAKE AN IMPACT
  • Analyzes, maintains, and modifies telecommunications and video systems to meet operational standards.
  • Monitors the operations of telecommunications and video systems and services of vendors.
  • Conducts studies regarding telecommunication systems usage and recommends changes as appropriate.
  • Plans, coordinates and performs all moves and installation of telecommunications equipment.
  • Tests, adjusts, and troubleshoots complex hardware equipment as necessary.
  • Maintains records and prepares complex reports relevant to the operation of the telecommunications and video systems.
  • Provides end-user training of telecommunications and video features and functionality.


WHAT YOU'LL NEED TO SUCCEED:
• Education: Technical Training, Certification(s) or Degree: Degree in IT related field desirable.
• Required Experience: 3+ years of related experience
• Required Technical Skills: Telecommunications and video experience with AVAYA and ZOOM platforms. IP based telephony, PBX platforms, Digital Voice Platforms.
• Security Clearance Level: Agency specific - Public Trust
• Required Skills and Abilities: Communication and problem solving. After hours call out - support.
• Preferred Skills: Voice and Video technologies
• Location: On Customer Site: Anchorage Alaska

The likely salary range for this position is $81,349 - $97,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
10-25%

Telecommuting Options:
Onsite

Work Location:
USA AK Anchorage

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

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