Job Details

Job Description

PRIMARY FUNCTION: 

The Telehealth Project Manager is responsible for leading the planning, implementation, and optimization of telehealth and virtual care initiatives across the organization. This role partners closely with the Project Coordinator and Program Manager to ensure the successful execution of projects and collaborates with clinical, operational, regulatory, IS&T, finance, and other key stakeholders to drive the effective deployment of virtual care programs that enhance patient access, quality outcomes, and operational efficiency.

The Telehealth Project Manager is accountable for delivering projects on time, within scope and budget, and in alignment with organizational strategy. The role ensures regulatory compliance while supporting sustainable program growth. Responsibilities include proactively identifying and mitigating risks, managing issues, and overseeing change requests to maintain project momentum and ensure timely, successful delivery.

Empowered to lead day-to-day project work, the Telehealth Project Manager is responsible for producing high-quality deliverables within defined time and cost constraints. This role also ensures the realization of the anticipated benefits outlined in the business case, reinforcing a commitment to excellence, accountability, and the seamless execution of telehealth initiatives.

ESSENTIAL FUNCTIONS:

• Provide day-to-day leadership for telehealth projects, ensuring alignment with defined goals, roles, timelines, and performance expectations. Foster a collaborative, accountable, and solution-oriented team environment.

• Lead the full project lifecycle from initiation through go-live and stabilization, managing multiple complex initiatives concurrently while ensuring successful and timely delivery.

• Develop comprehensive project plans, timelines, budgets, resource allocations, and implementation strategies to achieve defined objectives within established constraints.

• Monitor and report on project performance, including milestones, deliverables, risks, issues, dependencies, and success metrics. Deliver clear, executive-level status updates and dashboards to leadership.

• Proactively identify, assess, and mitigate project risks; manage scope changes through formal change control processes to maintain alignment with strategic objectives.

• Oversee testing, validation, and deployment activities, including user acceptance testing (UAT), workflow validation, and operational readiness assessments in partnership with technical and clinical teams.

• Ensure regulatory and compliance standards are met by maintaining accurate documentation, audit trails, and adherence to federal, state, payer, and organizational requirements.

• Collaborate in feasibility assessments, business case development, vendor evaluations, contract review, and statement of work (SOW) development for telehealth-related services and technology.

• Serve as an internal quality assurance lead for assigned projects, identifying process gaps, and facilitating resolution of performance or quality concerns.

• Establish and maintain strong partnerships with clinical, operational, IS&T, regulatory, finance, and executive stakeholders, and cultivate trusting relationships with project sponsors and stakeholders.

• Support development and refinement of project management methodologies, tools, templates, governance structures, and best practices to enhance organizational telehealth capabilities.

• Utilize project and work management tools (e.g., MS Project, ServiceNow, Monday.com, or similar platforms) to track timelines, milestones, dependencies, resource allocation, risks, and task completion, ensuring transparency and accountability across initiatives.

• Delegate responsibilities appropriately while monitoring progress, resolving conflicts, and ensuring accountability for deliverables.

• Coach and mentor project team members, promoting professional growth, effective communication, and high-performance standards.

Education & Experience Requirements:

• Bachelor’s Degree (business administration or healthcare-related discipline).Certified Associate in Project Management (CAPM) or PMP Certification is a plus but not required.
• Minimum of 3 years of project management experience, preferably in healthcare.
• Minimum of 3 years of experience working with business stakeholders within a cross-functional matrix environment.
• Excellent communication and interpersonal skills with strong leadership and multitasking abilities.
• Demonstrated ability to influence and drive change, facilitating and enhancing performance within a cross-functional environment.
• Proven ability to work effectively in an ambiguous environment and collaborate across multiple functional areas to achieve common business objectives.
• Intermediate level of proficiency with MS Project, Monday.com or similar work management tool.
• Advanced level of proficiency in MS Excel, Visio, PowerPoint, and SharePoint with experience presenting to stakeholders and/or senior leadership.

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Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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