Summary Statement

The incumbent is a Telecommunications/Network Technologist Supervisor for the Department of Health and Social Services (DHSS) Infrastructure Engineering unit. Responsibilities include overseeing DHSS Azure/Cloud services, project management, engineering, developing, and implementing next-gen technologies, and leading DHSS best practices. The Telecommunications/Network Technologist Supervisor will also oversee SDLC processes from conception to production, maintenance activities, and system upgrades for the DHSS Information Resource Management unit.

Selective Requirement

Selective Requirements must be met in addition to the job requirements. Applicants who do not possess the selective requirement will not be qualified.

• At least five (5) years of professional experience in network engineering, telecommunications infrastructure, cloud infrastructure, systems engineering, or a closely related information technology field.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

TELECOMMUNICATIONS/NETWORK TECHNOLOGIST

• Plans, designs and implements new/upgraded data networks to include determination of telecommunications needed such as: types of transmission lines, required speed of lines. Performs or reviews measurements to determine needed bandwidth, location and number of circuits (SMDS) and hardware capacity. Forecast business application needs. Determines and plans: route of multiple protocols, traffic schedules, deployment of upgrades and new installations, etc. Supervises the installation/maintenance of switch rooms, networks, interface and multiplexing equipment, port connections, transmission lines and other telecommunications equipment.
• Projects future business needs and develops strategic business plan for expansion and installation of data network and telecommunications infrastructure using state of the art, leading edge multi-technology disciplines. Make recommendations for short and long term telecommunications capacity, configuration and other planning to meet agency business needs.
• Researches and investigates emerging and leading edge technologies; assesses applicability to business demands and problems and works with the State Office of Telecommunications Management for major network redesigns. Researches and defines agency network design requirements including security, cost/benefit, operational parameters, integration with existing systems and resource utilization. Assesses network impact, load balances and performs other tuning work to ensure efficient and effective utilization of network resources.
• Plans and implements redundancy. Plans and provides migration methodology to future or next generation network technologies in ways that meet business needs.
• Develop tactical and strategic planning strategies for data networks to ensure network capacity meets current and future requirements. Uses appropriate tools such as network application programs that produce traffic utilization reports, etc.
• Investigates, analyzes, designs, recommends and implements upgrades using an evaluation of the feasibility, compatibility, performance, and cost effectiveness of potential system configurations and vendors.
• Develops the network infrastructure plan. Assesses current network to determine hardware and software requirements, designs routine technical specifications for procurement of new equipment, develops cost estimates for construction and renovation projects. Evaluates potential designs for feasibility and cost effectiveness; presents project plans and recommendations to management as required to ensure business needs are met.
• Oversees and coordinates the work of technical staff in the absence of technical supervision or on a project basis or as assigned by management.

Note: This classification can support only the large scale, most complex data networks and some of the agencies employing mid-range data networks.

Job Requirements

JOB REQUIREMENTS for Telecommunications/Network Technologist Supervisor
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Three years experience in planning, designing and installing data networks for telecommunication needs such as bandwidth, multiple protocols, transmission lines, interface and multiplexing equipment, port connections, control packets and other equipment.
2. Six months experience in developing strategic business plans for the expansion and installation of data network and telecommunications infrastructure including an evaluation of the feasibility, compatibility and cost effectiveness.
3. Knowledge of information technology project management which includes planning, scheduling, staffing, coordinating, controlling, monitoring, evaluating and reporting on status of IT projects
4. Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.

Conditions of Hire

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.