Requisition number
200875E
Date posted
06/29/2026
In accordance with the Mission, Vision and Values, and strategic directions of BC Emergency Health Services, patient safety is a priority and a responsibility shared by everyone at BC Emergency Health Services, and as such, the requirement to continuously improve quality and safety is inherent in all patient and employee safety aspects of this position.
Reporting to the Manager, Client Services, the Telecommunications Analyst is primarily responsible for the provision, management and support of all Telecoms assets for BCEHS, including providing analysis on Telecoms asset costing. The Telecoms Asset Analyst works with multiple vendors to provide Cellular, Satellite, Pager, Wired Landline and VOIP communication services to BCEHS staff. The Telecommunications Analyst supports a diverse clientele, providing unscripted first and second level troubleshooting that also present geographical challenges or limitations and often includes issues that are in urgent need for resolution.
What you'll do 1. Provides first and second-level problem resolution for BCEHS Telecommunication users across the Province of British Columbia by monitoring incident tracking system and resolves tickets at the tier 1 and 2 level; identifying and categorizing alerts into bugs or enhancements; works with users to identify specific internal or external processes and options for resolution; analyzing and documenting problems details; compiling incident assessments on functional problems or recurring issues for maintenance scheduling.
2. Develops and maintains an in-depth knowledge of the acquisition of cellular, satellite, pager, landline and VOIP devices available through multiple vendors in support of all BCEHS users.
3. Acquire, establish and maintains an inventory of Telecoms assets so as to be able to immediately respond to requests.
4. Delivers remote technical support and problem solving. Investigates and resolves hardware and software issues and problems related to existing systems and applications according to established procedures.
5. Local and Remote support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy.
6. Handles break/fix, equipment loss, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services).
7. Designs, develops and documents technical support materials, such as end user instructional material on use of new technology.
8. Conducts testing of application deployments when required to ensure quality assurance of end product, including unit testing and systems integration
9. Proactively researches and evaluates various Telecommunication solutions; recommends new/ revised service delivery options, technologies, products and services to ensure BCEHS' initiatives are aligned with current best practices, technological trends and upgradeable for future needs.
10. Provides clients and departments with different options for equipment, service delivery and cost efficiencies according to user needs and requirements.
11. Liaises/follow up with vendors to ensure issues are resolved.
12. Participates in Projects, helping to gather requirements, creating and documenting processes, testing and implementing
13. Performs other related duties as assigned.
What you bring Qualifications:
- Grade 12, graduation from a recognized two year computer systems technology diploma program plus two years' recent, related experience or an equivalent combination of education, training and experience
- Ability to type.
- Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to organize work.
Ability to operate related equipment.
- Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
- Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
- Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Regional Digital Solutions contexts found in the foundational documents including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.
Core Competencies
- Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
- Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
Skills & Knowledge
- Demonstrated ability to carry out business process mapping and fit gap analysis. Excellent interpersonal, oral, and written communication skills with the ability manage multiple interactions with multiple groups while working on multiple issues at the same time.
- Superior analytical, problem-solving and system analysis skills. Proven ability to plan and execute projects with stringent timelines. Ability to work effectively as part of a team.
- Demonstrated ability to provide professional expertise to staff, departments and IMITS stakeholders, and guidance regarding standard processes for project management.
- Demonstrated ability to provide user support, advice and training, and other user liaison services.
- Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
- Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.
Job Type: Regular, Full-Time
Salary Range: $41.14 / Hour
Location: Block C 2261 Keating Cross Road, Saanichton
Closing Date: Applications Accepted Until Filled
Hours of Work: 08:00-16:00 (Monday to Friday)
Requisition #: 200875E
