Telecommunication Technician

Columbia Technology Partners

$80K — $120K *
Telecommunications & Hardware
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 14 years of experience as a Systems Engineer in similar programs and contracts.
  • Bachelor's degree in System Engineering, Computer Science, Information Systems or related field, or equivalent experience.
  • DOD 8570 Certification with IAT Level 2 Compliance (e.g., Security+ CE, Network+ CE).
  • Active Security Clearance with appropriate Polygraph is required.
  • U.S. Citizenship is required.

Responsibilities

  • Provide Tier 1 and Tier 2 support for voice and video endpoint configuration and troubleshooting.
  • Assist with user profile management in Skype for Business and Active Directory.
  • Create, modify, and remove voicemail user profiles on the Voice Infrastructure.
  • Configure Voice and Video Conferencing Systems.
  • Respond to security incident reports promptly.
  • Manage customer support tickets using the SupportIT system.

Benefits

  • Three medical plan options for flexible healthcare coverage.
  • Free vision and dental coverage for all employees.
  • 401k with a 6% company contribution to support retirement planning.
  • Generous paid time off plans with customizable leave options.
  • $10,000 for approved career development and education expenses.
  • Life and AD&D insurance, plus Short-Term and Long-Term disability at no cost.
  • Year-end profit sharing bonus to enhance financial rewards.
  • Referrals can earn bonuses from $7,000 to $20,000 based on hiring process stages.
Full Job Description
Description:

Columbia Technology Partners is searching for a Senior Systems Engineer to serve as Telecommunication Technician supporting the Networks team on one of our mission-critical programs. This is a Mon-Fri, Day Shift position.

Position responsibilities include:
  • Serve as Tier 1 and Tier 2 support for configuration, troubleshooting, installation, or removals of Voice and Video endpoints.
  • Serve as Tier 1 and Tier 2 support for configuration, troubleshooting of user profiles within the Skype for Business application and Active Directory
  • Responsible for creation, modification, and remove of Voicemail user profiles on the Voice Infrastructure.
  • Responsible for configuration of the Voice and Video Conferencing Systems
  • Responsible for responding to security incident reports
  • Works with customer ticket in the SupportIT ticketing system.

Desired Skills:
  • Communication Skills
  • Creative Problem Solving
  • Troubleshooting Expertise

Qualifications:
  • Fourteen (14) years of experience as an SE in programs and contracts of similar scope, type and complexity is required.
  • Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required.
    • Five (5) years of additional SE experience may be substituted for a Bachelor's degree.

Requirements:
  • U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.
  • Certification Requirements:
    • DOD 8570 Certification with IAT Level 2 Compliance (i.e., Security+ CE and Network+ CE)

This position requires an active Security Clearance with appropriate Polygraph.

About us:

Founded in 2007, Columbia Technology Partners is Woman-Owned, Service-Disabled Veteran Owned Small Business with a specialization in technology and management consulting committed to solving intricate and sensitive technology issues facing corporations and federal agencies. Since its inception, CTP has been instrumental in the technical design, engineering development, operational deployment, and support of key systems. With a proven track record in information security, project management, systems/network engineering, security risk management, vulnerability assessments, and mobile security implementation; our employees have the experience, expertise, and innovative thinking our customers need for results that exceed expectations. CTP staff have worked closely with both government engineers and management to gather mission requirements, develop the architecture to deliver the needed functionality and assess tools available to meet or exceed the needs of the mission.

At Columbia Technology Partners (CTP), we are united in being the best that we can be as individuals, but our core belief is that we can be better together. Together we will take on each mission with an execution process that authentically represents who we are. Our success relies on our team values, the foundation we built around them, and the Partners we become along the way.

That's why our pay is competitive, our missions are critical, and our benefits
represent what matters most to CTP: Our People.

Salary Range Transparency

At Columbia Technology Partners we are committed to transparency and fairness in our compensation practices. We believe in creating a work environment where employees feel valued, empowered, and rewarded for their contributions.

How We Determine Salary Ranges

Our salary ranges are based on the following key factors:
  • Job Role and Responsibilities: The specific duties and responsibilities associated with each role form the foundation of our compensation structure.
  • Market Research and Industry Benchmarks: We conduct regular analysis of market trends and salaries across our industry, using reliable compensation data to ensure we stay competitive.
  • Experience and Qualifications: An individual's experience, education, certifications, and specialized skills all contribute to determining their position within a salary range.
  • Location: Salary ranges may be adjusted based on geographic cost of living, in accordance with local and national standards.
  • Company Performance: Our compensation practices also take into account overall company performance and financial health, ensuring that we maintain sustainability while rewarding our team.

Really good benefits, for really GREAT people:

From our CTP Family to yours, we know how important these decisions are. Your benefits are about you, not us. Tell us what you need in order to see a future at CTP; lets get where you're going, together.

Medical: CTP offers 3 superior plans, bringing our employees both in-network and out-of-network options.

Vision + Dental: Both free to you + paid in full by CTP.

Retirement: 401k - 6% company contribution

PTO + Leave: A work life balance is extremely important to our team here at CTP, which is why our paid time off plans are so lucrative. Offering customizable leave plans to meet your needs is just one of our many perks! Jury Duty, Bereavement + Military Leave provided.

Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition.

Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you.

Profit Sharing Bonus: End of year cash gets added to your bottom-line.

Referral Bonus Program: Our tiered program provides an incentive with each stage of the hiring process your referral passes. Our bonuses range from $7,000-$20,000, if your referral joins the team.

Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law. Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.

CTP was voted one of the top 25 best places to work in Baltimore by Baltimore Magazine!

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