Role Overview:The Telephone (Telecom) Project Manager is responsible for planning, executing, and delivering telecommunications and voice infrastructure projects.
Key Responsibilities:- Lead end-to-end project management for telephony and telecom initiatives (VoIP, PBX, SIP, call center platforms, etc.)
- Define project scope, goals, timelines, and deliverables in alignment with business objectives
- Coordinate with cross-functional teams including IT, network engineering, vendors, and business stakeholders
- Manage implementation and migration of telephone systems (legacy to modern platforms such as cloud/VoIP)
- Track project progress, risks, issues, and dependencies, and provide regular status updates to stakeholders
Required Skills:- Bachelor's degree in IT, Telecommunications, or related field
- 8-12 years of experience in IT/Telecom project management
- Strong knowledge of telecom technologies: VoIP, PBX systems, SIP trunking, Unified Communications (UCaaS)
Preferred Skills:- Experience with cloud telephony platforms (Microsoft Teams, Zoom Phone, Genesys, NICE, etc.)
- Knowledge of contact center technologies (IVR, ACD, call routing systems)
