Job DescriptionThe Telecom Project Manager is responsible for acting as the single point of contact and management for multiple client orders. Client responsibilities include on-going client interaction, timeline and critical task management, coordination across multiple groups and resources and resolving order related issues.
There will be significant interfacing with sales agents and other staff members. The ideal candidate will possess excellent critical thinking skills, communicate well with all levels of personnel and be highly organized.
Profile for Success:- Telecommunication background a must
- Accountable for their client's overall customer satisfaction.
- Responsible for timely project completion, issue identification/resolution, and customer delivery
- Ensures clients clearly understand status of project throughout all phases; including outstanding, pending and completed tasks
- Meet the highest standards and minimize the customers attrition rate
- Remote support for all customers inquiries and tickets
- Performs daily project tracking including resource management, equipment tracking and workflow supervision of multiple projects
- Collects and records documentation including customer set-up documents and implementation related information
- Creates and executes project work plans and revises when appropriate to meet changing needs and requirements
- Summarizes progress of project and prepares interim and project completion reports
- Facilitates efficient and effective internal team and external customer meetings
Qualifications- Telecom background of at least 2 years
- Full-time position
- Must be able to easily learn and use new software programs
- Excellent customer service skills
- Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information
- Must possess initiative with strong analytical and problem solving skills
- Strong analytical and decision making skills
- Strong verbal and written communications skills
- Strong interpersonal, organization and planning skills
- Ability to effectively communicate with internal and external customers
- Must possess excellent MS Office skills
- Must display great attention to detail
- Comfortable making presentations and facilitating meetings
Additional InformationPLEASE INCLUDE YOUR SALARY EXPECTATIONSWHAT THIS COMPANY OFFERS YOU:- Medical Benefits with optional supplemental services through AFLAC
- Paid Time-Off Plan
- Paid Holidays
- 401K with employer match
- AT&T Discount on personal mobile plan
We are are also looking in LA, Chicago, DC, Dallas, Portland, Seattle, Denver, Phoenix
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