The TechOps team manages and supports the company's development tooling. As a TechOps Engineer, you will play a critical role in maintaining, developing, and improving these tools and supporting the internal users who depend on them. You will be a key point of contact for technical issues, service requests, platform configuration changes, and opportunities to enhance the effectiveness of our tooling. Your Future Role within QRT: • Support and administer JFrog applications. • Support and administer Atlassian Data Center applications. • Investigate, triage, and resolve incidents, service requests, and user issues in a timely and professional manner. • Monitor platform health, performance, availability, and usage trends across the development tooling estate. • Contribute to performance tuning. • Support and troubleshoot CI/CD workflows and integrations. • Work closely with engineering, infrastructure, security, and DevOps teams to resolve complex technical issues. • Maintain clear documentation, runbooks, support processes, and operational procedures. • Lead upgrades, configuration changes, maintenance activities, and platform improvements. • Support future migration initiatives. • Identify recurring issues and contribute to long-term improvements, automation, and service reliability. • Participate in the team's on-call rota to support the availability and reliability of critical development tooling. Your Present Skillset: • A minimum of 5 years' experience in a technical support, systems administration, TechOps, DevOps or platform operations role. • Strong experience supporting JFrog applications. • Hands-on experience administrating Atlassian products. • Experience with AWS, including EC2, RDS & EKS. • Strong troubleshooting skills across applications. • Experience investigating performance issues, service degradation, and high-volume platform usage. • Experience using Infrastructure as Code and configuration management tools such as Terraform and Ansible. • Excellent analytical and problem-solving skills. • A proactive mindset, with a focus on continuous improvement and root-cause resolution. Base salary range for this position is $170,000 to $240,000 per year. QRT Total Compensation includes discretionary performance-based bonuses and a competitive benefits package.