TechOps Director, Baseball

Reports to: Head of Baseball
Contract: Full-Time, Permanent
Location: Atlanta, GA required.

Role Overview

Hawk-Eye Innovations is seeking a TechOps Director to lead the deployment, reliability and scalability of all Hawk-Eye and KinaTrax baseball technologies across MLB, MiLB, NCAA and international venues. This role owns how we deploy and manage technology, from software releases to hardware roll-outs, and ensures platform stability, automation and service management at scale. Working across Solution Owners, Systems & Sales Engineering, Operations and R&D, the TechOps Director drives platform progression and continuous improvement without owning day-to-day venue operations.

Responsibilities

Technology Deployment & Commissioning

• Own the end-to-end software and hardware deployment process for new installations and upgrades.
• Define acceptance criteria and manage factory acceptance, lab testing and field commissioning.
• Ensure roll-outs meet reliability, latency and data-quality targets across all leagues and countries.

Service Management & Reliability Engineering

• Lead the service management function, including incident response, root-cause analysis, change management and release governance.
• Establish SLAs/OLAs for platform availability, latency and support response times; report KPIs and trends.
• Build proactive monitoring, observability and automation tools to reduce manual intervention.

Platform Evolution & Automation

• Drive continuous platform engineering initiatives to simplify deployments, unify software stacks and reduce operational complexity.
• Collaborate with R&D and Systems & Sales Engineering to validate new hardware and software before wide release.
• Champion automation and tooling to enable Operations to run more venues with fewer manual processes.

Leadership & Team Management

• Lead and develop TechOps managers, leads and engineers; set objectives and career paths.
• Own the TechOps budget for per-kit cost, cloud, tooling and team costs; collaborate with the Operations Director on shared hardware costs.

Your Qualifications & Skills

• 7+ years' experience in technical operations, DevOps, platform engineering or similar roles; 5+ years leading teams.
• Proven track record deploying and operating large-scale distributed systems or broadcast technologies.
• Expertise in incident management, release management, automation tooling and infrastructure as code.
• Strong stakeholder-management skills; able to translate technical details for non-technical audiences.

Desirable Qualifications & Skills

• Experience with sports-technology platforms, broadcast systems, edge or cloud computing.
• Familiarity with Hawk-Eye, KinaTrax or comparable tracking technologies.
• Certifications in IT service management (ITIL), cloud platforms or network engineering.

Salary & Benefits Disclosure

The anticipated annual base salary for this position is $76,376.00 - $101,834.00. This range does not include any other compensation components or bonuses for which an individual may be eligible. The actual base salary offered depends on a variety of factors, which may include the applicant's qualifications, years of relevant experience, unique skill sets, educational background, professional certifications, and geographic location.

In addition to a competitive base salary, this position is eligible for a comprehensive benefits package including:

• Healthcare coverage (medical, dental, and vision)
• Paid vacation time
• 80 hours of accrued paid sick leave annually