nbkc bank is currently looking for a Technology Support Team Manager to join our Technology Support Team.📍 Kansas City, MO (Flex Schedule)💻 What You'll Do- Lead a talented team of Technical Support Specialists as they deliver world-class service and support to internal customers.
- Manage projects and contribute to the project planning process.
- Partner with the Manager of IT Operations to assess process deficiencies and implement, create, or update policies and procedures.
- Identify, interview, onboard, train, and mentor new Technical Support Analysts.
- Provide regular coaching and feedback to direct reports.
- Serve as an escalation point within the IT Operations team.
- Monitor and analyze operational metrics.
- Foster clear and consistent communication with team members and leaders across the organization.
- Follow all applicable laws and regulations.
- Perform other duties and projects as assigned.
• What You'll Bring- High school diploma or GED required.
- Bachelor's degree in Computer Science or a related field, or a 2-year technical degree.
- 5+ years of experience in IT Operations or End-User Support.
- Experience managing the hardware lifecycle of equipment.
- Experience working within a ticketing/tracking platform.
- In-depth knowledge of a variety of operating systems and software platforms.
- Strong analytical and problem-solving skills.
- Excellent organizational and time management skills.
- Ability to stay flexible and adapt to change.
- Strong verbal and written communication skills.
- Ability to participate in an on-call rotation.
- Must provide a mobile device (BYOD) compatible with current Mobile Device Management infrastructure.
* Bonus Points- Previous leadership experience.
- ITIL experience.
- Experience with ServiceNow.
- Experience with patching and vulnerability management.
- Experience with IP telephony and networking.
🎉 Why nbkc?- Flexible hybrid work environment.
- A collaborative and supportive culture.
- Opportunities to grow your career and expand your skills.
- Meaningful work that impacts employees across the organization.
- A team of smart, curious, and genuinely great people.
Ready to make an impact? We'd love to hear from you. Apply today!And the benefits don't hurt either:
- 4 weeks PTO + 12 holidays + your birthday off🎉
- 401(k) with generous match and immediate vesting
- Multiple health plan options (HSA, PPO, FSA)
- Paid parental leave
- Wellness programs and onsite gym
- Paid volunteer time
- Anniversary awards at 3 and 5 years
- Paid 4-week sabbaticals at 10, 18, and 25 years
- Flexible work options that support work-life integration
🙌 Let's Do This
Our Hiring ProcessWe respect your time. Once we review your application, we'll reach out with next steps, whether that's a phone chat, video call, or even grabbing a coffee. We'll keep you informed every step of the way.
Why You'll Love Working at nbkcPerks & Benefits You'll Brag About:- Hybrid flexibility with a modern @Flex work model (Kansas City HQ).
- Multiple comprehensive health plans (HSA, FSA, PPO your choice!)
- 12 paid holidays + your birthday off + 8 volunteer hours/year
- 401k with immediate vesting and a generous company match
- Paid parental leave
- Access to behavioral health advocates and an Employee Assistance Program (EAP)
- Wellness perks, reimbursement programs, and on-site gym
- Taking 4-week paid sabbaticals for your 10-, 18-, and 25-year anniversaries
- Collaborative, growth-minded culture that celebrates innovation and ideas
- Meaningful work building products that truly help customers achieve their financial goals
- Opportunities to grow your career in one of the most transformative industries
#LI-JW1
