JP Morgan Chase & Co.

Technology Support III

JP Morgan Chase & Co. • $75K — $95K *
Houston, TX 77084In-Person
Information Technology
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 3+ years in IT troubleshooting and maintenance
  • Familiarity with applications and infrastructure in large-scale tech environments
  • Knowledge of observability and monitoring tools
  • Familiar with ITIL processes
  • Undergraduate degree in a numerate subject (math, engineering, computing)
  • Experience with Control M and Autosys Scheduler
  • Development experience in Python, Java, or .NET
  • Proficient in complex SQL queries
  • Experience in UNIX/Linux, specifically RHEL and AWS
  • Expertise in incident and problem management best practices

Responsibilities

  • Ensure operational stability and performance of production application flows
  • Resolve daily issues affecting the application stack
  • Monitor production environments for anomalies using observability tools
  • Communicate and escalate issues promptly with defined solutions
  • Analyze complex situations to prevent and resolve incidents
  • Manage trading applications and critical batch processes
  • Engage with clients and infrastructure teams for alignment
  • Facilitate onboarding of new businesses and applications
  • Provide support during rotating weekday and weekend shifts

Benefits

  • Encouragement of continuous improvement culture
  • Participation in critical systems management
  • Opportunity to work within a global leader in banking and finance
  • Engagement with a diverse set of applications and technologies
  • Collaboration with cross-functional teams on technical solutions
Full Job Description
Job Description

As a Technology Support III at JPMorganChase within the Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities:
  • Delivers end-to-end application and infrastructure services, supporting day-to-day maintenance of critical systems to ensure seamless business operations, sustained operational stability, resilience, and high availability.
  • Demonstrates a production-support-first approach by independently handling and resolving day-to-day issues impacting the application stack, while leveraging development expertise to drive long-term solutions.
  • Proactively monitors production environments for anomalies using standard observability toolsets and real-time dashboards, continuously enhancing them to provide visibility into system operability, performance metrics, and timely issue remediation.
  • Identifies, escalates, and communicates issues in a timely manner while providing well-defined solutions to business and technology stakeholders.
  • Analyzes complex situations and emerging trends to anticipate, prevent, and resolve incidents, driving effective problem and change management across full-stack technology systems, applications, and infrastructure.
  • Oversees the trading application stack and critical batch processing workflows to maintain operational integrity and performance standards.
  • Engages regularly with business client services, infrastructure teams, and key stakeholders to ensure alignment and continuity of supported applications.
  • Manages the seamless onboarding of new businesses, clients, and applications into the team's portfolio, ensuring smooth integration and transition.
  • Provides support during weekday and weekend shifts on a rotational basis to ensure round-the-clock operational coverage.


Required qualifications, capabilities, and skills
  • 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Experience in observability and monitoring tools and techniques
  • Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
  • Undergraduate degree in a numerate subject (e.g. mathematics, engineering, computing science)
  • Experience with Control M and Autosys Scheduler
  • Experience developing and supporting applications built on Python, Java, or .NET framework
  • Experience with relational databases and ability to write complex SQL queries
  • Experience working with UNIX/Linux platforms - Red Hat Enterprise Linux (RHEL) and AWS platform
  • Proficiency with incident and problem management best practices including resource coordination, stakeholder communication, root cause analysis, and incident post mortems


Preferred qualifications, capabilities, and skills
  • Working knowledge of public cloud
  • Demonstrated knowledge of Networking/Infrastructure
  • Experience with KDB or other non-SQL databases
  • Experience supporting public/private cloud-based, Java or trading applications a plus
  • AWS certifications preferred (Cloud Practitioner)
  • Working knowledge of Grafana, Splunk, is a plus; Working knowledge in automation scripting is preferred.
  • Working knowledge of Investment Banking


About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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