JP Morgan Chase & Co.

Technology Support Engineer

JP Morgan Chase & Co.$70K — $95K *
Tampa, FL 33610In-Person
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in troubleshooting and maintaining IT services
  • U.S. Citizen or Legal Permanent Resident with 7 years of continuous U.S. residency
  • Familiarity with development tools for software life cycle management
  • Proficient in Kubernetes, Kafka, Linux, and Wintel environments
  • Continuous improvement focus with skills in automation and documentation
  • Experience with end-to-end monitoring tools like Prometheus or AppDynamics
  • Strong SQL (MS SQL, Oracle) and NoSQL (MongoDB) skills for data analysis.

Responsibilities

  • Collaborate effectively within teams to achieve objectives
  • Utilize monitoring tools such as Geneos, Splunk, and Grafana
  • Support production operations in high-frequency payments environments
  • Manage incident response including analysis, escalation, and mitigation
  • Communicate updates clearly to stakeholders and senior management
  • Ownership of planning, retrospectives, and problem management
  • Work in a rotating shift schedule across various time slots, including weekends.

Benefits

  • Comprehensive health care coverage
  • On-site health and wellness centers
  • Retirement savings plan
  • Backup childcare services
  • Tuition reimbursement programs
  • Mental health support and financial coaching
  • Extensive benefits package to meet diverse employee needs.
Full Job Description
Job Description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Commercial and Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. We seek a motivated, highly dedicated, and articulate Engineer to safeguard and optimize live production for high-volume, high-frequency money movement application suites. You will diagnose and resolve complex issues across multiple interfaces and upstream/downstream checkpoints, ensuring end-to-end reliability and client-visible SLA adherence. The role demands clear communication under pressure, rigorous situational analysis, and disciplined execution that protects operational outcomes and reputational risk. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities
  • Work collaboratively in teams and develop meaningful relationships to achieve common goals
  • Monitor using tools such as: Geneos, Splunk, Grafana, App Dynamics, and/or Dynatrace is a must
  • Provide production support in high-volume, high-frequency payments environments
  • Manage incident Management, command, situational analysis, escalation, and rapid mitigation
  • Communicate clearly and concisely with stakeholders and senior management
  • Plan ownership, retrospectives, and problem-management cadences
  • Working in shift environment of any 8-hour period within a 24/5 (08:00-17:00, 15:00-00:00, 23:00-08:00).
  • Participate in weekend rotation on-call as required
  • Participate in planned events, retrospectives, and problem-management sessions is expected.


Required qualifications, capabilities, and skills
  • 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • U.S. Citizen or Legal Permanent Resident having lived in the U. S. continuously for the past 7 years
  • Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
  • Kubernetes, Kafka, Linux, and Wintel deployment and operational skills
  • Continuous improvement mindset: automation, documentation, and SLA discipline
  • End-to-end monitoring: metrics, logs, traces (Prometheus, Grafana, ELK/Splunk, OpenTelemetry, AppDynamics/Dynatrace).
  • Proactive troubleshooting: anomaly detection, synthetic checks, canary releases, health endpoints; root cause analysis with clear corrective/preventive actions (CAPA).
  • Strong SQL (MS SQL, Oracle) and NoSQL (MongoDB); data analysis for RCA and tuning


Preferred qualifications, capabilities, and skills
  • Experience with one or more general purpose programming languages and/or automation scripting
  • Working understanding of public cloud


About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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