Hawthorne cat

Technology Solutions Supervisor

Hawthorne cat • $95K — $106K *
San Diego, CA 92154In-Person
Real Estate & Construction
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10 years of experience in the construction equipment industry.
  • 5 years of digital/technology experience or equivalent training.
  • Preferred supervisory experience.
  • Preferred knowledge of Caterpillar and associated product lines.
  • Preferred experience with DBS and/or AS400.
  • Bachelor's Degree in Business Administration or equivalent preferred.
  • Valid California Class C Driver's License with a good record.

Responsibilities

  • Lead the management of construction technology products and services.
  • Serve as the technical subject matter expert for aftermarket digital solutions.
  • Oversee training for customers and personnel on digital applications.
  • Develop the digital services team and manage performance metrics.
  • Improve standard operating procedures for Product Link troubleshooting and installation.
  • Execute strategies to increase customer engagement through digital solutions.
  • Analyze equipment data to develop customer-centric solutions.

Benefits

  • Competitive Compensation
  • A great work environment and culture
  • Career growth and advancement opportunities
  • Medical, Dental, and Vision plans
  • Paid Time Off (PTO)
  • 401(k) Plan + Company Matching
  • Tuition Reimbursement
  • Advanced Technical Training
Full Job Description
POSITION SUMMARY: The Technology Solutions Supervisor works closely with Product Support, Rental, Sales, and Service departments to provide direction on various corporate initiatives related to digital solutions; including connectivity, eCommerce, equipment management, onboarding, and other related services for Hawthorne.

ESSENTIAL FUNCTIONS:
  1. Lead Hawthorne's construction technology products and services, including Product Link, Vision-Link, Cat Central / PCC, Cat Inspect, S• O• S, and related digital solutions.
  2. Serves as the technical subject matter expert for all aftermarket digital solutions.
  3. Lead and oversee training for customers and Hawthorne personnel on digital applications, including Cat Central, PCC, and Vision-Link.
  4. Leads and develops the digital services team and manages departmental performance on key metrics with oversight on employee development and training.
  5. Continuously improves standard operating procedures for Product Link troubleshooting and installation (CI, P&E). Provide oversight and training for technicians on said SOP's.
  6. Develop and execute strategies that increase customer engagement and growth through eCommerce and digital solutions (customer activation, retention, administration, support).
  7. Grow adoption of equipment/fleet management technology/solutions with customers.
  8. Analyzes telematics, inspection, and other relevant equipment data to identify data-driven fleet insights and develop customer centric solutions.
  9. Develops growth strategies for digital application adoption for customer facing sales representatives.
  10. Partner with Sales, Service, Rental, Marketing, Training, IT, Parts, and Product Support teams to support company initiatives and customer objectives.
  11. Develop strategies to increase customer up-time through fleet management services.
  12. Maintains technical expertise in emerging technologies, digital solutions, and industry trends to support business growth and innovation.
  13. Performs and supports various other duties and projects as assigned to meet the company, department, or individual objectives.


EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
  1. Ten years of experience in construction equipment industry.
  2. Five years of digital/technology experience and/or training; or equivalent combination of education and experience.
  3. Supervisory experience preferred.
  4. Product knowledge in Caterpillar and associated product lines preferred.
  5. DBS and/or AS400 experience preferred.
  6. Bachelor's Degree in Business Administration or equivalent preferred.
  7. Must have a valid California Class C Driver's License with a good record.
  8. Ability to communicate professionally and clearly, both verbally and in writing.
  9. Ability to multi-task and establish priorities.
  10. Above average knowledge of Microsoft Office Suite including Excel and Word.
  11. Ability to maintain organization in a changing environment.


PHYSICAL DEMANDS:
  1. Walking and moving about on foot often up and down stairs.
  2. Handling: Seizes, helps or works with hands.
  3. Lifting: Raises or lowers miscellaneous paperwork.
  4. Reaching: Extends hands and arms in any direction.
  5. Stooping: Bends body downward and forward by bending at knees or waist.
  6. Standing: Remains in standing position if required to perform various functions of the job.
  7. Vision: Read computer and paperwork.
  8. Talking: Communications by phone and in person.
  9. Sitting: Sits at desk. Sits for long periods of time.
  10. Climbing: Climb on and off earthmoving machines, engines, generators.


ENVIRONMENTAL:
  1. Noise: Works in conditions with constant or intermittent noise.
  2. Temp/Weather: Works in an office environment.


HERE'S WHAT WE OFFER...
  • Competitive Compensation
  • A great work environment and culture
  • Career growth and advancement opportunities
  • Training
  • Medical, Dental and Vision plans
  • Medical Video Appointments available
  • Health Savings Account available
  • Paid Time Off (PTO) Pay
  • 401(k) Plan + Company Matching
  • Health and Dependent Care Flexible Spending Accounts
  • Life & Accident Insurance
  • Employee Assistance Programs
  • Legal Plan
  • Travel Assistance Plan
  • Wellness Programs
  • Referral Bonus Program
  • Longevity Bonus Program
  • Recognition Programs and much more
  • Hawthorne CAT discounts
  • Boot Reimbursement
  • Tuition Reimbursement
  • Company-Supplied Uniforms
  • Advanced Technical Training
  • Estimated Compensation$46.00-$51.00 hourly


Interested in joining the Hawthorne team? Check out our current available positions at:

www.hawthornecat.com/careers

ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.

About Hawthorne cat

Caterpillar Inc. is an American Fortune 100 corporation that designs, develops, engineers, manufactures, markets, and sells machinery, engines, financial products, and insurance to customers via a worldwide dealer network. It is the world's largest construction-equipment manufacturer. In 2018, Caterpillar was ranked number 65 on the Fortune 500 list and number 238 on the Global Fortune 500 list. Caterpillar stock is a component of the Dow Jones Industrial Average. Caterpillar Inc. traces its origins to the 1925 merger of the Holt Manufacturing Company and the C. L. Best Tractor Company, creating a new entity, California-based Caterpillar Tractor Company. In 1986, the company reorganized itself as a Delaware corporation under the current name, Caterpillar Inc. Its headquarters are located in Deerfield, Illinois; it announced in January 2017 that over the course of that year, it would relocate its headquarters from Peoria, Illinois, to Deerfield, Illinois, scrapping plans from 2015 of building an $800 million new headquarters complex in downtown Peoria. The company also licenses and markets a line of clothing and workwear boots under its Cat / Caterpillar name. Additionally, the company licenses the Cat phone brand of toughened mobile phones and rugged smartphones since 2012. Caterpillar machinery and other company-branded products are recognizable by their trademark "Caterpillar Yellow" livery and the "CAT" logo.
Learn more about Hawthorne cat
Industry
Manufacturing & Automotive
Founded
2016
* Ladders Estimates

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