Job Summary:The job of Technology Services Director was established for the purpose/s of providing leadership, direction, and oversight of the District's technology systems, infrastructure, cybersecurity, physical security systems, data services, communications systems, and technical support operations; ensuring reliable, secure, and effective technology and security services that support student learning, staff safety, and District operations; leading technology planning and implementation efforts; managing technology personnel, budgets, vendor relationships, and security technologies; ensuring compliance with applicable laws and regulations; and supporting the District's strategic goals through the effective use of technology and security resources.
Essential Duties and Responsibilities: - Provide leadership, direction, and operational oversight of District technology services, including infrastructure, network operations, wireless systems, radio communications, enterprise applications, data systems, cybersecurity, physical security systems, and technical support services.
- Develop, implement, and support District technology and security initiatives, strategic plans, and projects aligned with instructional, operational, and safety priorities.
- Oversee the design, implementation, maintenance, security, scalability, and recoverability of District technology infrastructure, including wired and wireless networks, servers, cloud services, devices, telecommunications systems, and related technologies.
- Oversee the administration, operation, maintenance, and security of District physical security technologies, including electronic access control systems, employee keycards and credentials, security cameras, video management systems, visitor management systems, emergency notification systems, and related technologies.
- Develop and implement standards, procedures, and controls governing employee, contractor, and visitor access to District facilities and technology resources in collaboration with District administration and facilities personnel.
- Oversee District radio communications systems, emergency communications technologies, and related safety systems to ensure operational readiness, reliability, and effectiveness.
- Ensure effective cybersecurity and physical security operations through monitoring, vulnerability management, risk assessment, incident response, security awareness training, and adherence to established security standards and protocols.
- Develop, implement, and maintain emergency communication, technology recovery, and incident response plans.
- Lead technology and security projects, including system deployments, upgrades, process improvements, infrastructure enhancements, surveillance systems, access control systems, communications systems, and facility technology improvements, ensuring projects are completed on time, within scope, and within budget.
- Direct technology service delivery and support functions to ensure responsive, customer-focused service to students, staff, schools, and departments.
- Collaborate with District leadership and stakeholders to identify instructional, operational, and security requirements and ensure technology systems effectively support organizational goals and compliance requirements.
- Ensure effective training, communication, and user support for technology systems, security systems, applications, data tools, and reporting platforms.
- Assist in the development and administration of the District technology budget; monitor expenditures; and recommend resource allocations aligned with District priorities.
- Develop, evaluate, and oversee technology and security contracts, vendor relationships, service agreements, and procurement activities in accordance with District policies and procedures.
- Supervise, mentor, evaluate, and support assigned technology personnel
- Establish, maintain, and monitor technology and security operational procedures, standards, documentation, and service expectations to ensure consistent, efficient, and high-quality services.
- Prepare reports, presentations, recommendations, and updates for District leadership and the Board of Directors regarding technology operations, cybersecurity, infrastructure, security systems, budgets, and strategic initiatives.
- Collaborate with law enforcement agencies, emergency management personnel, regional agencies, and community partners regarding technology-related safety and security initiatives.
- Ensure compliance with federal, state, and District requirements related to technology systems, cybersecurity, physical security systems, data privacy, records retention, accessibility, public records, and information management.
- Maintain confidentiality of sensitive student, employee, financial, operational, and security-related information.
- Promote a culture of collaboration, customer service, innovation, accountability, continuous improvement, and responsible stewardship of District resources.
- Maintain a safe and secure work environment.
- Perform other duties as assigned.
Job Requirements: - Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field from an accredited college or university preferred.
- Three (3) years of progressively responsible leadership or management experience in information technology, including responsibility for technology operations, infrastructure, data systems, cybersecurity, security systems, and/or technology personnel preferred.
- Demonstrated knowledge of technology infrastructure, including wired and wireless networks, radio systems, cloud services, enterprise applications, and telecommunications systems.
- Knowledge of cybersecurity principles, information security practices, data privacy requirements, risk management strategies, and incident response procedures.
- Knowledge of electronic access control systems, video surveillance systems, visitor management systems, emergency notification systems, radio communications systems, and physical security best practices.
- Knowledge of school safety principles, emergency preparedness, crisis response procedures, and technology systems that support district security operations.
- Skill in promoting exceptional customer service and building collaborative working relationships.
- Ability to establish and maintain effective working relationships with staff, administrators, students, families, community members, vendors, law enforcement agencies, emergency management personnel, and governmental agencies in a diverse environment.
- Ability to facilitate conflict resolution, problem-solving, and collaborative decision-making processes.
- Ability to interpret and implement laws, regulations, administrative directives, policies, and technical requirements.
- Ability to lead and support teams in a complex and evolving technology and security environment.
- Ability to coordinate technology and security initiatives with District administration, facilities personnel, law enforcement agencies, emergency management personnel, and community partners.
- Ability to maintain confidentiality and exercise sound professional judgment.
- Relevant professional certifications such as ITIL, CISSP, Microsoft, Google, Cisco, Certified School Security Professional (CSSP), or similar certifications are highly desirable.
- Valid Washington State driver's license and access to personal transportation.
Working Conditions: - Occasional lifting, carrying, pushing, and pulling of equipment weighing up to 50 pounds.
- Office environment with frequent interruptions, multiple priorities, and inflexible deadlines.
- Occasional interaction with upset or frustrated individuals requiring tact, professionalism, and effective conflict resolution skills.
- Regular travel between District buildings and sites.
- May be required to work outside normal business hours to support technology projects, maintenance windows, emergencies, security incidents, or critical operational needs.
- May participate in emergency response planning, safety drills, incident investigations, crisis management activities, and after-hours recovery efforts.
- Occasional attendance at evening meetings, district and community events, trainings, and Board meetings.
