Responsibilities

The Technology Platform Manager leads the Salesforce technology team and owns day-to-day platform delivery for Old National Bank. Reporting to the Chief of Architecture and Engineering, this role manages a flat team of administrators, developers, a product owner, and a business analyst, balancing capacity and workload while keeping releases predictable and uneventful.

Old National’s Salesforce team runs on a product operating model — an empowered product team in which the Product Owner owns the problem end-to-end, from discovery through delivery, rather than a role-per-function delivery model that splits analysis, requirements, and delivery across separate hand-offs. The Manager builds and sustains that model: the team, its standards, and the conditions it needs to deliver.

As the operational owner of the platform, you set and enforce platform standards, controls, and operating discipline, coordinate across engineering and support functions, and partner with the Business Product Manager to align business demand with delivery capacity. You are the person leadership relies on for a clear, trustworthy view of delivery status, risk, and tradeoffs.

Salary Range

The salary range for this position is $98,400/yr - $199,000/yr plus bonus. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate’s relevant skills and professional experience, educational qualifications, and geographic location

Key Accountabilities

• People management for the Salesforce technology team, including hiring, mentoring, coaching, role clarity, and performance management.
• Team capacity, workload balancing, and delivery coordination across a flat team of administrators, developers, a product owner, and a business analyst.
• Intake discipline, governance, delivery coordination, release cadence and go-live, and the platform support model.
• Coordination across admins, developers, architects, QA, release, and support functions.
• Vendor, contractor, and managed-partner coordination.
• Providing delivery-capacity and feasibility input to the Product Owner’s demand and priority conversations; engaging the Business Product Manager jointly with the PO only when capacity constraints force a tradeoff — the PO, not the Manager, owns the standing business-demand relationship.
• Visibility into delivery status, risks, dependencies, and tradeoffs for leadership.
• Enforcement of platform standards, governance, controls, and operating discipline.
• Audit and examination response (internal audit and 2nd-line Risk/Compliance): owning attestation, evidence, and accountability for remediation closure, while the Product Owner owns delivery of the remediation work through the backlog.
• Function and licensing/cost ownership of the platform and adjacent products (e.g., CRM Analytics, Tableau, and Shield), including entitlement and license management.
• Hands-on admin/developer work as surge capacity when needed, providing additional bandwidth for the team without displacing the standing roles.
• Other duties as assigned.

Qualifications and Education Requirements

• 7+ years working with the Salesforce platform, including 2+ years leading a small technical team (this is a flat team of ~5–7); depth of platform expertise and the ability to grow and shape a forming team matter more than years of management tenure.
• Deep understanding of Salesforce architecture across declarative and programmatic (Apex, LWC, integrations) capabilities, with enough hands-on ability to step in as admin/developer surge capacity when needed.
• Proven track record owning platform governance, release management, and environment strategy.
• Experience owning audit and examination response and remediation, including 2nd-line (Risk/Compliance) partnership.
• Working knowledge of adjacent products (e.g., CRM Analytics, Tableau, Shield), their function and their licensing/cost model.
• Strong people-leadership skills: hiring, mentoring, and performance management.
• Excellent stakeholder communication, able to translate between business and engineering.
• Preferred: Salesforce Application Architect or System Architect certification (or CTA).
• Preferred: experience with Salesforce DevOps tooling (e.g., Gearset, Copado, SFDX/CI).
• Preferred: experience managing budgets and Salesforce licensing at scale.