The Opportunity

If you have spent your career understanding that the real art of IT leadership is reliability - keeping smart people productive, anticipating problems before they become crises, operationalizing systems, and helping experts do their best work without ever thinking about the technology underneath it - keep reading. Because this role is for you.

Oliva Gibbs is a growing firm operating across six offices, and it depends on its technology to run effectively behind the scenes, every single day. Laptops, printers, networks, document management tools, email, remote access, security, and the dozens of tools attorneys and staff touch each day all have to simply work. At the same time, the firm is looking ahead - piloting AI tools for legal and business workflows, planning office expansions, and building the technology fluency the next stage of growth requires.

The Technology Manager owns the firm's technology infrastructure, budget, vendor relationships, and forward-looking technology strategy. You will directly manage the Technology Support Specialist and serve as the escalation point for both that role and our outsourced IT vendor. This is a hands-on operational leader role. You will be a doer who provides white-glove service to OG's employees while leading the technology charge for the firm. You have direct access to firm leadership, work closely with the Administration team, and have the opportunity to build something that has a measurable impact on how the firm operates today and how it grows for tomorrow.

What You Will Own

Team Leadership

• Directly manage the Technology Support Specialist - set priorities, coach performance, and serve as backfill and escalation point for help desk needs
• Coordinate with the outsourced IT vendor on second-tier support and specialized projects, and serve as the firm's primary escalation point when issues exceed first-line support
• Stay connected to the IT and AI community; introduce the right industry trends back to the firm

Budget, Vendor & Infrastructure Management

• Own the technology budget; coordinate with Accounting/Finance on invoices, tracking, and forecasting
• Manage third-party IT vendor relationships and contracts; lead vendor and software evaluations
• Ensure the stability, security, and scalability of the firm's network, hardware, and software across all six offices
• Own IT equipment and software procurement, inventory, and lifecycle tracking

Strategic Initiatives

• Develop and execute a technology roadmap aligned with firm growth and office expansion
• Lead evaluation and piloting of AI tools for legal and business workflows (e.g., practice-specific automation, legal AI platforms); assess fit, risk, and adoption path
• Identify opportunities to build firm-wide technology and AI fluency through training working with our Learning & Development Manager
• Own and manage IT related projects firmwide

People & Office Support

• Manage the technology side of new hire onboarding and offboarding - equipment, access, and timing - in partnership with HR/Recruiting
• Support all six offices' IT needs, including travel as needed for office expansions, relocations, conference room/technology installs, and coordinating any local support
• Support technology for client-facing communications (webinars, presentations, conference technology)

How Success Is Measured

• Core systems stability, security, and scalability maintained across all office locations
• Technology Support Specialist performance coached and escalations resolved efficiently, with third parties engaged appropriately for second-tier issues
• Technology budget managed accurately, with vendor contracts actively evaluated rather than auto-renewed
• Technology roadmap defined and progressing against firm growth and office expansion plans
• New hire onboarding/offboarding technology process running smoothly in partnership with HR/Recruiting

Who We Are Looking For

You understand that in a professional services environment, the firm's employees are your clients.

You know how to help professionals adopt technology - including emerging AI tools - without making the tools feel like a burden. You have a proven track record of operationalizing IT infrastructure and support, and you're genuinely energized by figuring out what comes next rather than just maintaining what's already there.

You've worked in environments where:

• White glove service was the currency of the IT team
• Subject matter experts resisted technology and just wanted things to work
• Downtime or a security incident carried real business and reputational risk
• IT support depended on a mix of internal staff and outsourced vendors that needed clear coordination
• Leadership had growth plans - new offices, new headcount, new tools - and needed you to build the technology foundation and roadmap to support them
• There was no existing playbook for a new initiative, and you had to build one from scratch
• You owned the strategy but still got into the weeds daily - working tickets and solving end user issues as needed
• You became the person who could bridge the gap between technical complexity and day-to-day usability

The ideal candidate has built or led an IT function inside a complex, client-sensitive professional services environment - one where confidentiality matters, uptime is non-negotiable, and non-technical experts rely on you to make the right call. You know that your job is to make the firm's core technology invisible in the best way - it just works - while actively scouting what should come next.

Required

• Bachelor's degree in Information Technology, Computer Science, or related field; equivalent experience considered
• 5+ years in a technology management role, including direct people-management experience
• In-depth knowledge of IT infrastructure, cybersecurity, and emerging technologies
• Active Directory; Microsoft O365 including OneDrive and SharePoint administration; Windows OS & Mac OS
• Track record managing vendor relationships and a department budget
• Prior experience in a law firm or professional services organization
• Experience managing a third party ticketing system (Zoho, Zendesk, Jira, etc.)
• A genuine service mentality: this role sustains firm-wide trust in IT
• Strong organizational skills and the ability to multi-task and prioritize competing demands

Preferred

• Experience with practice management, billing, or document management platforms (e.g., BigTime, Egnyte) is a plus.
• Exposure to legal AI platforms (e.g., Harvey, Lexis+ AI).

Who Will Not Succeed in This Role

Be direct with yourself before applying - this role is likely not a fit if:

• You need a fixed playbook before you can move forward
• You are uncomfortable directly managing a team member's performance or holding an outsourced vendor accountable
• You define success by keeping systems running without building documentation, budget discipline, or process others can rely on
• You'd rather maintain the status quo than actively evaluate future opportunities to scale IT growth
• You prefer to manage the team that does the work and don't enjoy getting hands-on
• You want a fully remote role

Compensation & Structure

Oliva Gibbs offers a competitive base salary commensurate with experience, with incentive compensation tied to individual and firmwide performance paid out as semi-annual bonuses. Benefits include comprehensive healthcare (medical, dental, vision), 401K with match, and a progressive PTO policy.