Job Summary
The Analyst V will be responsible for driving documentation and process improvements, maintaining and configuring applications, and/or performing support activities for Technology Services. They will play a pivotal role in identifying and implementing process, tool, and measurement opportunities to improve the team's service, as well as training technology and business users on how to engage to improve the user experience.

Job Description

Key Accountabilities
• Facilitate daily operational activities and measure process quality and compliance.
• Employ statistical methods to analyze and configure applications to improve the customer experience and provide practical solutions to problems.
• Identify, evaluate, and implement automation and continuous improvement ideas supporting ITIL-aligned processes.
• Partner with business users, process owners, architecture and development teams to ensure effective application use.
• Lead, track, and communicate status of cross-team initiatives.
• Develop and maintain positive working relationships with technology teams, business teams, and vendors in order to promote alignment between functions.
• Design and create metrics for improved measurement and reporting.
• Create and update documentation.
• Understand and apply Vistra value drivers to identify and deliver innovative value creation ideas.
• Train the TS and end user community to increase adoption and communication of TS processes.
• Apply understanding of financial principles to team initiatives.
• Provide domain guidance to less experienced team members.

Education, Experience, & Skill Requirements
• 5-7 years professional experience in a technology or business field
• Professional certifications (e.g., ITIL, CSM, AWS)
• Demonstrated ability to lead, track, and communicate status of cross-team initiatives.
• Demonstrated ability to identify, evaluate, and implement opportunities for automation and continuous improvement of ITIL-aligned processes.
• Demonstrated ability to create and update process documentation.
• Ability to learn quickly, be self-motivated to improve knowledge and tackle new challenges
• Exceptional organizational skills, communication skills, and attention to detail required
• Proficient at creating leadership-level communications and presenting to and interacting with leaders
• Must demonstrate an energetic, hands-on, enthusiastic, results-oriented approach as a team player, capable of adding significant value to the existing team.
• Experience gained through a college degree program and/or business certifications may apply to the skills above

Key Metrics
• Process compliance
• Agile delivery proficiency
• System availability for applications
• Ticket volumes and trending

Job Family
Information Technology

Company
Vistra Corporate Services Company

Locations
Irving, Texas

Texas