Must Have Technical/Functional Skills
• Telecom Expense Management (TEM)
• Telecom Billing Reconciliation & Invoice Validation
• Telecom Inventory & Asset Management
• Carrier / Vendor Management
• Cost Optimization & Financial Analysis
Roles & Responsibilities
• Manage and validate telecom expenses across global voice, data, mobility, WAN, internet, SIP, contact center, and carrier services.
• Review, audit, and reconcile telecom invoices to ensure billing accuracy, contract compliance, and cost optimization across business locations, airport facilities, and corporate offices.
• Identify billing discrepancies, duplicate charges, inactive services, underutilized assets, and cost-saving opportunities while driving expense reduction initiatives.
• Maintain and manage telecom inventory including circuits, mobile devices, DIDs, SIP trunks, broadband services, network connectivity, and telecom assets across the Hertz environment.
• Perform inventory-to-invoice reconciliation to ensure all billed services are accurately reflected within asset repositories and operational records.
• Track and manage service lifecycle activities including provisioning, MACD (Moves, Adds, Changes, Deletes), disconnects, renewals, upgrades, and decommissioning activities.
• Coordinate with telecom carriers, service providers, managed service partners, and vendors to resolve billing disputes, service issues, escalations, and contract-related queries.
• Monitor telecom contracts, renewals, pricing agreements, committed spend obligations, SLAs, and service credit opportunities to ensure financial compliance.
• Prepare telecom spend analysis, cost optimization reports, carrier performance reviews, inventory dashboards, variance reports, and executive-level reporting.
• Support budgeting, forecasting, accrual management, chargeback/showback models, and telecom financial governance processes.
• Maintain telecom asset repositories, CMDB records, contract documentation, billing records, and governance artifacts to support operational accuracy.
• Collaborate with Procurement, Finance, Network Operations, Infrastructure, Security, and Vendor Management teams for end-to-end telecom service management.
• Support internal and external audits, compliance reviews, asset verification activities, and telecom governance initiatives.
• Participate in Incident, Request, Change, Problem, and Service Management processes through ServiceNow while adhering to established SLAs and SLOs.
• Drive telecom cost reduction, vendor rationalization, process standardization, automation o pportunities, and operational efficiency improvements.
• Maintain SOPs, process documentation, reporting templates, knowledge articles, and service records to support consistent service delivery.
• Provide executive insights on telecom spending trends, carrier utilization, contract risks, and optimization opportunities to support business decision-making.
• Support global telecom transformation programs, technology refresh initiatives, and continuous service improvement activities across the Hertz environment
Salary Range-$100,000-$125,000 a year
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TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
