Technology Director, BaseballReports to: Head of Baseball
Contract: Full-Time, Permanent
Location: Atlanta, GA required.
Role OverviewHawk-Eye Innovations is seeking a
Technology Director, Baseball to lead the deployment, reliability and scalability of all Hawk-Eye and KinaTrax baseball technologies across MLB, MiLB, NCAA and international venues. This role owns how we deploy and manage technology, from software releases to hardware roll-outs, and ensures platform stability, automation and service management at scale. Working across Solution Owners, Systems & Sales Engineering, Operations and R&D, the Tech Director drives platform progression and continuous improvement without owning day-to-day venue operations.
ResponsibilitiesTechnology Deployment & Commissioning- Own the end-to-end software and hardware deployment process for new installations and upgrades.
- Define acceptance criteria and manage factory acceptance, lab testing and field commissioning.
- Ensure roll-outs meet reliability, latency and data-quality targets across all leagues and countries.
Service Management & Reliability Engineering- Lead the service management function, including incident response, root-cause analysis, change management and release governance.
- Establish SLAs/OLAs for platform availability, latency and support response times; report KPIs and trends.
- Build proactive monitoring, observability and automation tools to reduce manual intervention.
Platform Evolution & Automation- Drive continuous platform engineering initiatives to simplify deployments, unify software stacks and reduce operational complexity.
- Collaborate with R&D and Systems & Sales Engineering to validate new hardware and software before wide release.
- Champion automation and tooling to enable Operations to run more venues with fewer manual processes.
Leadership & Team Management- Lead and develop TechOps managers, leads and engineers; set objectives and career paths.
- Own the TechOps budget for per-kit cost, cloud, tooling and team costs; collaborate with the Operations Director on shared hardware costs.
Your Qualifications & Skills- 7+ years' experience in technical operations, DevOps, platform engineering or similar roles; 5+ years leading teams.
- Proven track record deploying and operating large-scale distributed systems or broadcast technologies.
- Expertise in incident management, release management, automation tooling and infrastructure as code.
- Strong stakeholder-management skills; able to translate technical details for non-technical audiences.
Desirable Qualifications & Skills- Experience with sports-technology platforms, broadcast systems, edge or cloud computing.
- Familiarity with Hawk-Eye, KinaTrax or comparable tracking technologies.
- Certifications in IT service management (ITIL), cloud platforms or network engineering.
Why This Is the Right Opportunity for YouThis position is perfect for you if you're looking to play a pivotal role in delivering world-class baseball data to leagues, teams and fans, while shaping operational excellence in a fast-growing, technology-driven environment. You'll build scalable processes, lead a high-performing team and ensure every system installation meets the highest standards, giving the Head of Baseball the space to focus on strategic growth initiatives.
This role is not a Solution Owner, Operations Director, Systems & Sales Engineering Manager, Implementation/Project Manager or Hardware Operations Manager; it sits alongside these functions, focused on platform deployment and reliability rather than day-to-day operations, product roadmaps or field delivery.
