Job DescriptionIn the assigned Job Role of Technology Associate, your Area Of Responsibility will be as below:• Assist in coding and refinement of basic code structures in line with internal guidelines, to meet project's technical specifications
• Assist in execution of test cases based on guidance and test plans, to meet functional requirements
• Participate in troubleshooting and resolving production issues, to enhance system reliability
Your contribution to the team:• Willingness to learn and adapt to new technologies
• Ability to assist in code development, refinement and testing, adhering to guidance and best practices.
• Focused to develop competence for activities as part of entire SDLC life cycle
• A collaborative mindset with effective communication skills
• Dedication to continuous improvement and knowledge sharing
Required Skill and Experience• IT Support experience with a Financial Services or Brokerage Firm is a must.
• Ability to multitask in a high paced and demanding environment.
• Proven experience of adherence to detailed processes.
• Self-motivated personality with high level of attention to detail.
• Wide range of experience in technology, preferably in financial or banking industry.
• Serve as point of escalation for issues
• Coordination of project activities such as Install Move Add Change events.
• Execution of quality checks on completed tasks.
• Act as central point of contact for Suppliers
• Knowledge Management Process - review and validate technical solutions; also provide feedback to improve the knowledge repository and maintain knowledge articles. Coordination of key hardware initiatives.
• Perform hardware inventory management ensuring stock levels are constantly monitored.
• Hardware ordering and receipt through internal ordering system.
• Manage client expectations
• Coordinate ISM projects in line with firm policies
• Manage daily workload of the ISM technicians. Follow firm policies and procedures.
• You are expected to travel to the office locations in New York metro area and occasionally to service delivery locations. Must be available for weekday evening and weekend on site work.
Additional Required Qualifications• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
BenefitsAlong with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
