About the Role
We're looking for a motivated, experienced, and creative Technical Writer to join our growing Engineering team in the US! As a spokesperson for Topsort's products, you'll turn complex concepts into engaging, visually appealing narratives. We want someone with a strong aesthetic sense and a creative mindset who can craft compelling stories that make our technology both accessible and exciting.
If you love storytelling and translating tech into impact, we'd love to hear from you!
What You'll Do
- Craft Engaging Documentation - Develop, refine, and maintain user guides, API documentation, and onboarding materials that make complex ideas easy to grasp.
- Turn complex technical concepts into clear, engaging, and intuitive documentation for developers, customers, and internal teams.
- Partner closely with Engineering, Product, and Solutions teams to deeply understand new features and translate them into high-quality documentation.
- Build and maintain documentation that evolves alongside the product, ensuring accuracy as features and APIs change.
- Improve the overall developer experience by identifying documentation gaps, collecting user feedback, and continuously refining content.
- Establish documentation standards, templates, and best practices that scale with the company.
- Use visuals, diagrams, code examples, and modern documentation techniques to make technical concepts easier to understand.
Requirements
- Bachelor's degree in Computer Science, Engineering or another STEM-related field.
- 2+ years of experience as a Technical Writer supporting software products, APIs, developer platforms, or enterprise SaaS.
- Excellent written communication skills with the ability to explain complex technical concepts in a simple, structured, and engaging way.
- Comfortable reading technical documentation, APIs, JSON, and working closely with engineers to understand how products work.
- Strong attention to detail and ability to maintain accuracy across a rapidly evolving product.
- Experience using modern documentation platforms such as Markdown, Git, GitHub, CMS platforms, Notion, Confluence, or similar tools.
- Highly organized with the ability to manage multiple documentation projects simultaneously.
- Comfortable working in a fast-paced startup where priorities evolve and documentation often needs to be built from scratch.
- Strong collaboration skills and confidence working cross-functionally with Engineering, Product, Design, and Customer-facing teams.
What We ValueAt Topsort, we seek professionals who embody the following qualities to drive our mission forward:
- Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
- Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
- You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
- Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
- Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
- Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.
Do you sound like the right fit? Let's dive right in!
