TeleTech

Technical Writer, Mid

TeleTech$55K — $126K *
Aerospace & Defense
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of experience in technical documentation for DoD and Air Force projects
  • Familiarity with DoD and Air Force Issuance Style Guide and various citation formats
  • Experience with DoD records management practices
  • Knowledge of handling classified information
  • Strong ability to condense complex information into clear content
  • Proven skills in enforcing document quality standards and tracking development processes
  • Ability to develop documentation processes and templates from minimal guidelines
  • Secret clearance and a Bachelor's degree required.

Responsibilities

  • Write, edit, and manage technical documentation for various DoD projects.
  • Collaborate with government clients to ensure documentation meets requirements.
  • Exercise quality control over internal and external documents.
  • Interpret and coordinate policies and procedures for documentation.
  • Develop innovative solutions to complex documentation challenges.
  • Manage classified information in compliance with security standards.
  • Create a comprehensive network of documentation processes for clients.

Benefits

  • Health, life, disability, and financial benefits
  • Retirement benefits and paid leave
  • Professional development opportunities and tuition assistance
  • Work-life programs and dependent care support
  • Recognition awards for exceptional employee performance
Full Job Description
Technical Writer, Mid
The Opportunity:

Write, edit, and manage technical documentation standards, processes, and requirements to include meeting minutes, scientific and engineering documents, business management, and proposals for the United States Air Force. Apply technical writing expertise to various DoD documentation projects. Works directly with government clients to ensure that requirements are met, and documentation is clear, concise, and understandable to its intended audience, present and future. Exercises quality control over documents intended for internal and external distribution and interpret and coordinate documentation and communication policies and procedures. Develops innovative solutions to complex problems. Handles classified information. Work will be exclusively on client site.

You Have:
  • 2+ years of experience with writing, editing, and managing technical documentation for DoD and Air Force applications, missions, or initiatives
  • Experience with the DoD and Air Force Issuance Style Guide and AP, Chicago, APA, or MLA
  • Experience with DoD and Air Force records management
  • Knowledge of the handling, marking, and tracking of classified material
  • Ability to reduce or synthesize material into concise language to help users and clients fully understand content
  • Ability to enforce quality standards for delivery, apply template formats, and track documents through a development process
  • Ability to work with minimal established standards to build a network of requirements, processes, and templates for a government client
  • Secret clearance
  • Bachelor's degree


Nice If You Have:
  • Experience with working with government clients on a variety of taskers, working on short notice, or with tight deadlines
  • Experience with using Microsoft Office tools and applications, including Word, Adobe, PowerPoint, and Excel
  • Ability to pivot onto a variety of tasks, with varying levels of effort
  • Ability to work with engineers and business professionals for a variety of documentation tasks
  • Top Secret clearance


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,300.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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