TeleTech

Technical Writer & Editor

TeleTech$55K — $126K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of technical writing experience
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Experience using AI tools for content creation
  • Capability to create document templates
  • Eligibility to obtain Secret clearance
  • Bachelor's degree in any field

Responsibilities

  • Provide technical writing and documentation support
  • Create and prepare engineering documentation from draft to delivery
  • Write and edit technical manuals and training packages
  • Interview subject matter experts for information gathering
  • Analyze technical information for clarity and conciseness
  • Apply best practices in technical writing and documentation
  • Contribute solutions to moderate scope challenges

Benefits

  • Health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and professional development opportunities
  • Tuition assistance and work-life programs
  • Recognition awards for exceptional performance
Full Job Description
Technical Writer & Editor
The Opportunity:

Provide technical writing support, including creating and preparing programmatic and engineering documentation for the client from initial draft through finalization for delivery. Write and edit technical manuals, test procedures or plans, work instructions, and training packages with primary focus on compiling technical documentation. Interview subject matter experts, conduct research, and analyze technical information to distill into clear and concise language. Leverage knowledge of technical writing best practices and DoW guidance to produce comprehensive and accurate documentation. Contribute solutions to a variety of challenges of moderate scope and complexity. This position is located in Lexington Park, MD.

You Have:
  • 3+ years of experience in technical writing and producing technical documentation
  • Experience using Microsoft Office suite, including Word, Excel, and PowerPoint
  • Experience using AI technology and tools to create written content
  • Ability to create document templates
  • Ability to obtain a Secret clearance
  • Bachelor's degree


Nice If You Have:
  • Experience with military standards and specifications governing the preparation of technical documentation
  • Experience with Adobe Acrobat Pro
  • Ability to work independently and within a team environment
  • Secret clearance
  • Bachelor's degree in English, Communications, or a related field


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,300.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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