Title: Technical Writer & Documentation Specialist
Company: Heven AeroTech
Location: Bingen, WA
FLSA: Exempt
Role Summary:The Technical Writer & Documentation Specialist leads the creation, organization, and standardization of all technical publications, work instructions, and product manuals across our unmanned systems portfolio- including the Z1 platform and future products. This role will be the owner and primary implementer of MadCap Flare, responsible for transitioning all existing content and establishing a scalable Tech Pubs ecosystem.
Essential Responsibilities: - Create, update, and maintain Work Instructions (WIs), Maintenance Manuals, Operator Manuals, Technical system documentation for the Z1 platform and other unmanned products.
- Translate engineering, manufacturing, and testing data into clear, accurate, audience-appropriate documentation.
- Collaborate with engineering, programs, operations, and flight-test teams to capture source information.
- Lead end-to-end implementation and configuration of MadCap Flare.
- Migrate all existing documentation and WIs into Flare.
- Establish templates, style guides, reusable content, and publication workflows.
- Train users and act as internal SME for all Tech Pubs tooling.
- Develop Heven Aerotech's Technical Publications strategy aligned with product, regulatory, and customer needs.
- Define and document the process for: Creating, reviewing, and approving work instructions, Producing and releasing technical manuals, Maintaining version control and traceability.
- Create internal standards aligned with aerospace and technical writing best practices.
- Produce documentation aligned with emerging ISO 9001 and AS9100 expectations (formal certifications not yet implemented).
- Apply industry-standard technical writing methodologies and controlled-document practices.
- Ensure all content meets export control and safety requirements.
- Work closely with SMEs across engineering, program management, and flight test.
- Participate in design reviews, product testing, and operations as needed to gather accurate information.
- Support customer-facing teams with high-quality, mission-ready documentation.
Qualifications & Experience: Required:
- Bachelor's degree in English, writing, literature or equivalent
- 7+ years experience as a Technical Writer, with at least 3-5 years in a lead capacity
- Direct, hands-on experience with MadCap Flare (implementation experience strongly preferred).
- Background in aerospace, defense, robotics, unmanned systems, or similarly complex hardware/software products.
- Experience developing: Work instructions, Operator and maintenance manuals, Technical manufacturing content
- Strong understanding of technical writing standards and controlled documentation practices.
- Experience with early-stage or evolving quality management frameworks
- Proficiency with: Confluence, Jira, SharePoint, Microsoft Office Suite
- Exceptional ability to translate complex engineering concepts into clear, concise content.
- S. Citizenship required due to export-controlled work.
Preferred:
- Experience creating Tech Pubs strategy or scaling documentation systems from scratch.
- Familiarity with drone systems, avionics, mechanical/electrical assemblies, or flight operations.
- Experience in a startup or rapid-development engineering environment.
- Light experience with 3D models, schematics, or illustration tools is a plus.
Physical Requirements: - Prolonged periods of sitting at a desk and working on a computer, including extensive typing, reading, and screen use.
- Ability to communicate clearly and effectively in both written and verbal forms.
- Frequent use of standard office equipment, including computers, keyboards, and documentation tools.
- Ability to review detailed technical information, drawings, and digital content with strong visual acuity.
- Occasional standing, walking, and movement between office, lab, manufacturing, and test environments.
- Ability to attend and participate in meetings, design reviews, and technical discussions across multiple teams.
- May require light lifting of materials or equipment (up to 15-25 pounds), such as documents, laptops, or demonstration components.
- Ability to safely access and navigate engineering labs, production floors, and flight-test areas, which may include exposure to noise, machinery, or outdoor conditions.
- Occasional travel may be required to support testing, operations, or cross-site collaboration.
- Ability to focus for extended periods while managing multiple documentation projects and deadlines.
Benefits Overview: Heven AeroTech offers a competitive benefits package designed to support the health, financial security, and overall well-being of our employees and their families. Benefits include medical, dental, and vision coverage, retirement plans, paid time off/sick, and additional protections such as critical illness, hospital indemnity, accident coverage, and short- and long-term disability.
Salary Range:
$75,000-$115,000 USD
