Job Type
Full-time
Description
Position Overview: Detroit Defense is seeking an experienced Technical Support Specialist to provide operational and technical support for mission-critical Department of Defense systems. This role delivers hands-on and remote technical assistance, resolves system and network issues, supports installation and sustainment activities, and collaborates with engineering and program teams to ensure reliable system performance.
Key Responsibilities: • Provide technical support for networked systems supporting complex Department of Defense programs.
• Troubleshoot hardware, software, network, and system issues through both remote and on-site support.
• Support field installation, maintenance, and sustainment activities to ensure continued operational readiness.
• Respond to service requests, diagnose technical problems, and implement timely resolutions.
• Collaborate with engineering and technical teams to resolve complex system issues.
• Maintain service records, technical documentation, and support logs.
• Assist with software updates, system upgrades, and configuration management activities.
• Support customer training, technical guidance, and issue resolution during deployment and sustainment activities.
• Participate in continuous process improvement initiatives to improve support quality and response times.
Requirements
Required Qualifications: • Three (3) or more years of experience providing technical, network, or help desk support within Department of Defense, government, or other complex technical environments.
• Experience providing remote and/or on-site technical support for enterprise systems.
• Strong troubleshooting skills across hardware, software, and network technologies.
• Ability to obtain NAVSEA Alteration Installation Team (AIT) Level 1 certification within fifteen (15) days of task order start and Level 2 certification within forty-five (45) days, as required by the program.
• Active DoD security clearance (level commensurate with program requirements).
Preferred Qualifications: • Experience with one or more of the following technologies: Red Hat Enterprise Linux (RHEL), Windows Server, Windows Client, VMware, Ansible, Cisco technologies, Network Security. DoD Public Key Infrastructure, Aruba networking, Cloud computing platforms, CM Pro, Jira
• Experience providing remote technical support for Department of Defense or Navy systems.
• Experience supporting shipboard or field technical operations.
• Strong customer service, communication, and problem-solving skills.
Detroit Defense offers an impressive compensation and benefits package including:- Medical, Dental & Vision Benefits
- Company Paid Life and AD&D
- Company Paid Short Term and Long-Term Disability
- Flexible Spending & HSA Accounts
- Legal & ID Shield Services
- 401k with Company Match
- Paid Tuition Reimbursement
- Paid Holidays
- Paid Time Off (PTO)
Salary Description
75,000 - 100,000
