JP Morgan Chase & Co.

Technical Support III - QA Automation

JP Morgan Chase & Co.$75K — $95K *
Tampa, FL 33610In-Person
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in IT troubleshooting and service maintenance
  • Understanding of large-scale applications and infrastructure
  • Hands-on with test automation tools (Playwright, Selenium, etc.)
  • Experience with enterprise AI capabilities in a production environment
  • Ability to validate AI incident recommendations
  • Experience in API testing for REST web services

Responsibilities

  • Develop and implement automation scripts using industry tools and frameworks
  • Design and execute comprehensive test coverage and analyze results
  • Utilize AI capabilities for incident triage and operational data management
  • Maintain thorough documentation of testing activities and defects
  • Report and collaborate on software bugs with development teams
  • Mentor team members to enhance testing skills
  • Conduct feature demos for stakeholders to showcase new functionalities
  • Identify process gaps and enhance operational efficiency
  • Contribute to process optimization initiatives in the Testing CoE

Benefits

  • Opportunities for professional development and mentorship
  • Access to cutting-edge tools and frameworks
  • Participation in ongoing process improvement initiatives
  • Engagement with AI technologies to streamline workflows
  • Involvement in cross-functional collaboration with product teams
Full Job Description
JOB DESCRIPTION

As a Technology Support III - QA Automation at JPMorgan Chase within the Commercial and Investment Banking - Healthcare Payments Group, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

 

 

Job responsibilities

  • Develop reliable and scalable automation scripts leveraging industry-leading tools and frameworks including Playwright, Selenium, Cucumber, JMeter, TestNG, and Java
  • Design comprehensive test coverage encompassing both positive and negative test scenarios, execute automated test suites, and perform thorough results analysis
  • Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements
  • Maintain detailed documentation throughout the testing lifecycle, capturing test execution activities and logging all identified defects
  • Report bugs, errors, and anomalies to the development team in a timely manner, and actively collaborate on diagnostic and remediation activities
  • Deliver coaching and mentorship to team members to build testing capabilities and expertise
  • Conduct product feature demonstrations for business stakeholders to showcase new functionality
  • Collaborate with product teams to identify process gaps and uncover opportunities to enhance operational effectiveness and efficiency
  • Actively contribute to Testing Center of Excellence (CoE) initiatives focused on process optimization and transformation
  • Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations

 

Required qualifications, capabilities, and skills

  • 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Hand-on knowledge in Test automation tools like Playwright, Selenium, Cucumber, JMeter, TestNG, BlazeMeter and JAVA
  • Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity
  • Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations
  • Working experience of performing API testing on REST web services through automation 

 

Preferred qualifications, capabilities, and skills

  • Experience with one or more general purpose programming languages and/or automation scripting
  • Working understanding of public cloud

 

 

 

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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