Cisco

Technical Support Engineer, Splunk o11y, Cloud (FedRAMP) - Boulder, CO or Richardson, TX - Hybrid

Cisco$94K — $125K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Local to Boulder, CO or Richardson, TX
  • U.S. citizen due to access requirements for controlled technologies
  • 3+ years in customer support or technical account management
  • Foundational understanding of observability, Kubernetes, REST APIs, and cloud computing
  • Strong troubleshooting and analytical skills
  • Exceptional verbal and written communication abilities

Responsibilities

  • Support customers using the Splunk Observability Cloud SaaS solution
  • Communicate effectively with customers via phone and Webex
  • Collaborate with engineering and success teams to solve customer issues
  • Create technical knowledge resources for customer self-service
  • Investigate issues to identify root causes and propose solutions
  • Reproduce customer issues and document findings

Benefits

  • Hybrid work model requiring up to 3 days on-site
  • Opportunities for professional development in cutting-edge technologies
  • A dynamic, fast-paced, and customer-focused work environment
  • Access to work with a leading observability platform
  • A culture that emphasizes teamwork and collaboration
Full Job Description
The application window is expected to close on: 08/31/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

This role must be local to Boulder, CO or Richardson, TX ONLY - must be local or willing to relocate.

This role is Hybrid and will require up to 3 days a week in either Boulder or Richardson office

Meet the Team

Join us as we pursue our disruptive new vision to provide a world-class, real-time observability platform that combines logging, monitoring, and tracing.

We are seeking an individual with technical support or consulting experience to provide support services for the Splunk Observability Cloud solution. This individual will work closely with our customers and field delivery personnel to provide break-fix support, operational maintenance, and Premium support services. This position is an integral part of the long-term plan to grow the relationship with our customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work in a fast-paced, customer-focused, and fun environment.

Your Impact
  • Support customers who have implemented the Splunk Observability Cloud SaaS solution, guiding the resolution of customer issues and escalations in a professional and timely manner, adhering to SLA guidelines.
  • Provide clear and effective written and verbal communication to customers, including phone and Webex-based support.
  • Collaborate with Splunk Development Engineers and Customer Success teams to address customer problems effectively.
  • Contribute to the creation of technical knowledge content to empower customer self-service.
  • Utilize existing troubleshooting skills and web technologies knowledge, while further developing expertise in development languages such as .NET, Java, and/or node.JS.
  • Thoroughly investigate technical issues to determine root causes and propose effective solutions or workarounds.
  • Support the reproduction of customer issues, file detailed bug reports, escalate cases to Engineering when necessary, and provide comprehensive documentation.
Minimum Qualifications
  • Applicants must be local to Boulder, CO or Richardson, TX
  • Must be a U.S. Citizen due to the position may require access to U.S. export-controlled technologies, technical data, and/or sensitive government data.
  • Flexibility to participate in on-call rotations may be required to support our federal customers.
  • 3+ years of experience in customer support, technical account management, or a related field.
  • A foundational understanding of Kubernetes, REST APIs, cloud computing, and observability concepts.
  • Strong troubleshooting and analytical abilities with exceptional verbal and written communication skills.
Preferred Qualifications
  • Excellent time management skills with the ability to effectively prioritize SLA-driven customer issues.
  • A passion for technology and a dedication to thriving in an ever-evolving technical environment.
  • A customer-centric attitude and a strong willingness to learn.
  • A Bachelor's degree in computer science or a related field, or equivalent work experience.


About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
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