Park Place Technologies, LLC

Technical Support Engineer - Level 3

Park Place Technologies, LLC • $75K — $95K *
Markham, ON L3R 0G6In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years experience in supporting enterprise x86 infrastructure in managed services or enterprise environments.
  • Advanced skills in Windows Server and VMware administration and troubleshooting.
  • Understanding of cloud infrastructure, networking, storage, backup, identity, and security technologies.
  • Experience with PowerShell, scripting, and automation tools.
  • Knowledge of High Availability, Disaster Recovery, and business continuity practices.
  • Operated within ITIL aligned Incident, Problem, Change, Request, and Major Incident Management processes.

Responsibilities

  • Provide advanced operational support for infrastructure and private cloud services.
  • Troubleshoot, diagnose, and resolve complex incidents and service degradations.
  • Perform root cause analysis and implement corrective actions.
  • Support configuration, patching, upgrades, and decommissioning activities.
  • Maintain platform availability, security, resilience, and performance.
  • Act as a technical escalation point for support and operational teams.
  • Collaborate with cross-functional teams including networking, storage, and security.
  • Drive automation, standardisation, and continual service improvement initiatives.

Benefits

  • Participation in major incidents, service transitions, and technical projects.
  • Development and maintenance of technical documentation and standards.
  • Opportunity to contribute to operational efficiency and automation initiatives.
Full Job Description
Technical Support Engineer - Level 3 (X86 Cloud)

Purpose of Role

Responsible for the implementation, administration, support, maintenance, troubleshooting, automation, optimisation, and continual improvement of enterprise x86 infrastructure, private cloud hosted services, and associated operational platforms within managed services and customer environments. Acts as a technical escalation point and provides technical support for assigned services and customer environments.

Core Responsibilities

  • Provide advanced operational support for infrastructure and private cloud services.
  • Troubleshoot, diagnose, and resolve complex incidents, problems, and service degradations.
  • Perform root cause analysis and implement corrective and preventative actions.
  • Support configuration, patching, upgrades, migrations, and decommissioning activities.
  • Maintain platform availability, security, resilience, performance, and capacity.
  • Act as a technical escalation point for support and operational teams.
  • Participate in major incidents, service transitions, onboarding activities, and technical projects.
  • Collaborate with networking, storage, backup, public cloud, security, and observability teams.
  • Develop and maintain technical documentation, standards, procedures, and knowledge articles.
  • Drive automation, standardisation, operational efficiency, and continual service improvement initiatives.


Technical Scope

  • Enterprise x86 server infrastructure
  • Windows Server platforms
  • Nutanix and Cohesity
  • VMware and virtualisation platforms
  • Active Directory and identity services
  • High Availability and Disaster Recovery solutions
  • Infrastructure automation and configuration management
  • Security, patching, and compliance controls
  • Proxmox


Technical Skills and Experience

Essential

  • Strong experience supporting enterprise x86 infrastructure within managed services or enterprise environments.
  • Advanced Windows Server and VMware administration and troubleshooting skills.
  • Good understanding of cloud infrastructure, networking, storage, backup, identity, and security technologies.
  • Experience with PowerShell, scripting, automation, and operational tooling.
  • Knowledge of High Availability, Disaster Recovery, and business continuity practices.
  • Experience operating within ITIL aligned Incident, Problem, Change, Request, and Major Incident Management processes.


Desirable

  • Automation and scripting experience
  • Knowledge of scalable and highly available architectures
  • Experience with monitoring, observability, and event management platforms.


Bonus Points:

  • Vendor certifications a plus for specific platform support needs.


Education:

  • Bachelor's degree or equivalent experience preferred.


Travel:

  • 10%


About Park Place Technologies, LLC

Park Place Technologies is a global IT services provider specializing in data center hardware maintenance. The company provides a wide range of services including hardware maintenance, OS support, and IT asset disposition. Park Place Technologies serves over 17,000 customers in over 150 countries. The company has over 1,500 employees and is headquartered in Solon, Ohio. Park Place Technologies was founded in 1991 and has since grown to become a leading provider of IT services.
Learn more about Park Place Technologies, LLC
Size
1,500 employees
Industry
Information Technology
Net Income
$20 million
Founded
1991
5 Year Trend
+20%
Revenue
$400 million
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Park Place Technologies, LLC

More Information Technology Jobs

Find similar Technical Support Engineer - Level 3 jobs:

NationwideMarkham, ON