Eaton's ES AMER NAS division is currently seeking a Technical Support Engineer, Distributed Infrastructure (D-IT). This is a hybrid position and candidates for this role must reside within 50 miles of our Woodridge, IL location be considered for this position.
What you'll do:The Technical Support Engineer provides expert technical support for power and connectivity-related equipment, including charging solutions, UPS systems, digital signage solutions, network switches, racks and cooling solutions. This role involves assisting customers with troubleshooting, diagnosis, and application assistance via phone, email and chat.
Technical support ranges from basic and routine to moderately complex issues, requiring long-term troubleshooting and follow-up. The Technical Product Support Engineer will respond to customer inquiries by following troubleshooting steps, referring to published materials, secondary sources or seeking assistance from senior staff. Detailed records of inquiries, complaints and actions taken must be maintained using various technologies. Technical aptitude is essential.
In this function you will: - Provide post-sales technical support to customers, including troubleshooting, investigating and resolving technical problems during and after product installation on a wide range of power protection and data center products
- Accurately document service request activities and troubleshooting steps
- Effectively communicate product value propositions and product line strategies
- Assist the team in improving business processes and electronic tools
- Serve on special teams and work on projects to enhance team performance and customer satisfaction
- Help the team meet or exceed team metrics and accomplish complex tasks using a variety of resources
- Leverage information to provide professional customer support
- Work rotational 8-hour shifts between the hours of 7:00 a.m.- 6:00 p.m.
Qualifications:Required (Basic) Qualifications: - Bachelor's degree from an accredited institution
- Minimum one (1) year of hands-on electrical industry experience
- Relocation assistance is not available. Candidates must currently reside within a 50 mile radius of Woodridge, IL to be considered.
- Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
Preferred Qualifications: - Experience with test equipment (multimeter, ammeter, network sniffer, etc.)
- Knowledge or experience using Linux operating systems
- Prior customer facing experience
Skills:Position Criteria: - Possess excellent communication skills
- Possess excellent time management & organization skills
- Ability to prioritize multiple tasks
- Team player and positive attitude
- Strong professional presence
The expected annual salary range for this role is $69000 - $101000 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
